Suburban Studios Cary - RDU Airport

Horrible facility. Front desk and lobby in need of repairs, update furniture, desks, walls and over all filthy surroundings. That was before entering room. The room was even worse. I took pictures and will attempt to upload them.

When we first arrived, there was no one at the front desk. We waited about 20 minutes, and no one showed up. We used the call box outside to call the hotel and were told by someone offsite that they could not help us and just to wait for someone to show up. Finally, the front desk attendant arrived with some fast food she had left to obtain. Not totally her fault as she should have had backup. The whole place smelled like weed. We killed three roaches within the first five minutes in our room. The shower/tub had black stains in it and we decided to go without showering as it would likely make us dirtier. We left for a show and came back. None of our cards worked on the front door, and we had to use the callbox again to find someone to let us in. We were told (for the first time) that we had to enter through a side door. We went upstairs and none of our keys worked on the door the first 3 or four times. One finally worked, but the others didn't. A few of us slept on top of the covers in fear of bed bugs. The carpet was heavily stained and none of us removed our socks the whole time we were there. I will say all three of the staff members we encountered were extremely pleasant, friendly, sweet and helpful. Not their fault that the place is kind of a dump. Most definitely would not stay here again. Felt nasty and somewhat unsafe.

Not clean

This place was awful. I stayed at the location on Harrison ave in Cary NC which is a relatively upscale area. The whole hotel smelled of mildew. The door locks didn't work, there was a large hole in the carpet, the cabinets in the kitchen area were literally falling apart and the stove was rusty and looked to be older than the building. The sheets seemed dingy and there wasn't a trash can in the room at all. Just the worst hotel I've stayed in.

From the time I "TRIED" to check in until I left was not a good experience. I checked in at the lobby and went to get my family. I went to the FIRST room and the door wouldn't open. The lady at the desk tells me the battery for the door is messing up and she's not going to put batteries in it. She changed me to a "SECOND" room on the third floor. Keep in mind NO elevator in the hotel. We walk up to the THIRD floor to the room. We get in the room and the room is a complete mess. I mean it had not been cleaned or anything! I go down to the lobby and she tells me that they don't have housekeeping like that. That's not my problem! So she moves us to a "THIRD" room on the second floor. We get in this room and the floor is filthy and the kitchen area is not cleaned. We managed through the night and we headed out first thing this morning. This is by far the worst experience ever. The lady at the desk should've offered something instead she just smirked and laughed and kept moving me. I wouldn't recommend at all.

The room was spacious enough but not as clean as I would have liked. There were two microwave ovens, one of which was unplugged and thus unnecessary. The cabinets were subpar with visible screws exposed. The toilet was tilted at an angle with shims visible and sticking out towards the side of the tilt so they were completely ineffective. When I walked on the laminate flooring barefoot, they were sticky. The carpet in the hallways was dirty and worn. I understand now why it was so cheap.

Rm I booked, A/C didn’t work. EVERYTHING was disgusting. Holes in walls everywhere in room. Towels were dingy and stringy. Furniture had bottoms hang down. The stairs, which is only way to be get to other floors didn’t even have signs where there were, which would’ve been great help bc they stopped and started elsewhere at each floor. Outside was just as bad, trash everywhere and grass and weeds tall and not kept up. Families living at hotel as well. Kids running and screaming down halls all hours of night, tv’s on max volume all night and dogs barking all night, people screaming at each other all night too. I’d never stay there again. I moved to a better hotel next night. Would never stay there again

1)The room was smoky, carpet stained, microwave dirty, another wall microwave was broken and could not be closed so the light remained on all night, table and sofa was "sticky" in parts, food remnants when sofa bed was opened, found roaches. Asked for a change and was told all rooms were about the same and was told that this property is independently owned and not part of corporate ESA. 2) No breakfast both days as mentioned on the website 3) Sofa bed had no sheets. Upon request, the attendant brought two thin sheets and no blanket and said they had no more! 4) No pots/pans, or even paper cups. No water fountain filtered water in lobby or premise. Once again, this property is independently owned and does not meet the standards of ESA. I request a partial refund.

Room 306: No basic items in kitchen cabinets; mold in shower surround; very dirty shower floor; caulk separating from floor to bathtub; heavily stained carpet; property lacked elevator; limited grab-n-go breakfast selection; would make a better impression just having a morning beverage station.

I am older man who has problems walking. There were stairs. It was hard for me too carry my bags up the them and had to ask another guest for help. There were no hangers in the room.