Hinode Hills Niseko Village

We thoroughly enjoyed our 5-nights stay at our 2 bedroom suite. The service of the staff was nothing short of excellent as they went out of their way to meet our many requests. Special mentions to Novita, Tomo, Will and Dickson. The room was also very well appointed and had everything we need. The kitchen equipment are very new and we prepared many of our meals ourselves. The washer/dryer is also very handy as we did laundry everyday after skiing. Resort is also reasonably convenient for skiing. We have to get our ski gear from Greenleaf hotel which is a short 5 min walk away but there is a ski valet in Hinode to keep all our ski stuff. There is also a magic carpet and gentle slope for beginners right next to the resort. The only downside is the resort is a bit out of the way from convenience stores and restaurants. There is only room service at the resort after breakfast and we needed to take shuffle buses to other places for meals or grocery runs. The timings of the shuffle for grocery runs are also very limited.

Hinode Hills’ friendly staff were amazing and attentive. In particular, Novita and Salina looked after us. The rooms were well appointed with full Kitchen and Laundry facilities. Staying at HInode Hills allowed for free visits to Greenleaf onsen and the outdoor onsen is something to experience. Our son learnt to ski on this trip and HInode Hills is literally 30m from a magic carpet that adjoins the nursery run.

Unfortunately booked our honeymoon here non refundable. There is a lot of false advertising as others noted- the lodge is not ski in ski out, the concierge will not assist with lift passes or ski guides, they email you websites where these are sold out. The hotel will not assist with restaurant reservations - they say they are too busy and there is a language barrier so if you don’t speak Japanese good luck getting in anywhere other than a casual cafe that’s not busy for a reason. the hotel and concierge also will not help with car transfers. We have now had to reach out to over 20 car transfer companies through Google searches and fill out forms to finally find one way available from the nearest airport three hours away. Overall the trip is a disaster, it’s like visiting a third world country with the most rude arrogant unwelcoming and unhelpful staff that make experiencing the slopes and the cuisine impossible. Not worth the trip, but maybe there are other nice resorts in town with helpful staff that would make the experience worth it.

Highly appreciated the amazing Yotei views (from a high floor) and the kind staff. Not ski-out but the view makes up for it. Quiet area, which is great if you had enough of the parties and loud people in Hirafu.

とてもキレイで広いお部屋にリーズナブルに泊まれました。あらかじめ予約し、ボードなども館内で借りることができました。 チェックアウトの時間を遅らせてくれたり、 タオルをフロントで貸してくださったり、 融通もきかせてくださいました。 スノボレンタルスペースの外国人スタッフ（ホテル内はほとんど外国人スタッフです）が 日本語が全くわからず、 リフト券売機の使い方を誤って？教えてくださったため、エラーになりヒルトンのリフト乗り場まで行く羽目になりましたが、 送ってくださいました。 悪気があったわけではないと思うので 何とも思っていませんが、エピソードの一つとして記載します。

Amazing place and staff

ヒルトン、パークハイアットニセコ、スカイニセコ、木ニセコなども泊まりましたが、スキーインアウトに関してはここが1番良かったです。スキーバレーで受け取ってすぐ外に出て、すぐベルトでゲレンデに上がれます。ゲレンデからもホテルまでスムーズに滑ってたどり着けました。また、子供や初心者向けのバンザイリフトのコースが近くて練習には最適です。また、スタジオの部屋に泊まりましたがスイートタイプの広い部屋でフルキッチン付き、洗濯機有り。本当に便利でした。温泉は６人位が入れる内風呂一つですがあって良かったです。チェックアウト後もスキーバレーと温泉が使えるのでさっぱりして帰れました。朝食は大した品数のないバイキングでしたが、夕食のプレミアムコースは美味しい料理が食べ切れないくらいで大満足でした。選べる料理はパスタは美味しかったけどお寿司はあんまりです。スタッフの方がとても親切です。ニセコのリフト紙チケットは自販機よりもヒルトン側のチケットセンターが500円安いです。幼児の無料チケットもセンターでもらえます。スキーをするならまたここに来たいと思います。

こじんまりした感じの温泉は、落ち着いて入浴できました。 部屋にキッチンがあるので、電子ジャーを借りると毎日朝食を作れて、飽きないです。

お部屋がとてもひろくて、キッチンダイニング付き！ お部屋で料理して家族でゆっくり過ごせます！ 最高でした！！

We stayed in February 2020. Beautiful hotel, excellent service. The staff could not have been better. The rooms were very modern, clean & spacious. So easy to ski in and out. Highly recommended. We certainly hope to return.