La Quinta by Wyndham Round Rock North

Great breakfast and location of the hotel

Called front desk to complain of noise from a party going on upstairs. Nothing was done

DO NOT RECOMMEND LA QUINTA OFF 35 in Roundrock Tx. Upon arrival, the front desk clerk had her phone on speaker while making a call. She did not smile or seem inviting. After checking in, I was told my room was not ready. When I finally got to my room, the floor was dirty. The dirt was visible and made the bottom of my feet turn black. This dirt was also in the bathroom. The trashcan by the desk had in orange goo in it. The door handle to the bathroom FELL OFF! The elevator felt unstable to the point that the steps were preferred. This is worse La Quinta stay I have ever experienced.

The area

Everything was broken they were out of everything breakfast was sad all they had was waffles pretty much but no syrup and there was roaches in our room

The comfort and quietness

N/A

I recently stayed at this hotel in Round Rock and unfortunately had a very disappointing experience from start to finish. First, the room was not clean when we arrived. The floors looked like they hadn’t been vacuumed, and there were stains on the bedding that made us question whether the sheets had even been changed. The bathroom was also in poor condition, with hair left in the shower and a lingering unpleasant smell. The noise level was another major issue. We could hear everything happening outside and even conversations from neighboring rooms late into the night, making it nearly impossible to get any decent sleep. Breakfast was also extremely disappointing. The options were basically nonexistent — there was cereal and literally just eggs. That was it. And it was just 6:30am. For a hotel that advertises breakfast, I expected at least a few more basic options instead of such a minimal and underwhelming selection. On top of that, the staff seemed uninterested in helping when we brought up our concerns. Instead of offering solutions, they acted like our complaints were an inconvenience. Customer service should be a priority in hospitality, but that was clearly not the case here. Overall, this stay was frustrating and far from relaxing. Between the lack of cleanliness, constant noise, poor service, and the very limited breakfast, I would not choose to stay here again and wouldn’t recommend it to anyone looking for a comfortable place to stay.