Courtyard Austin South

Very nice and clean hotel

Unsure how this is a Marriott. Frequent traveler for business and family I never had to change rooms so many times. First one had severe jarring noise with construction happening right under the room, second one had the bath tub clogged so had to head out to dinner without taking a shower while housekeeping worked on it upon return the problem still persisted so had to move yet again to a third one which had the exhaust in the restroom not working. Family of four was tired to move yet again and just finished the stay for 2 nights. The hallways have a weird smell always, the elevator has stains all over, understaffed with same personnel managing front desk and cafe and the list goes on…. The employees are trying their best but the hotel is ill equipped to provide clean, comfortable and pleasant experience to its guests. Registered a complaint into Marriott Bonvoy since I am a member there and will not be staying at one ever. Ruined our family trip at the outset. Steer clear from this one, a motel nearby would offer better.

Super clean and comfortable!

Odd smell in hallway. Could hear guests in room/s above ours.

The check-in was easy. However, when we settled into our room, we noticed a tick crawling on the pillows. The front desk person was kind enough to move us into a different room without any issues. The staff was friendly and understanding; however, I would not stay here again due to knowing there are ticks crawling around in the beds at this hotel.

Nice clean comfy hotel

No free breakfast

Jacob at the front desk on 6/27 is a rockstar! He is a valuable asset that you guys need to retain and train (for a promotion)! That guy made the trip! He got a large group checked in quickly, efficiently, and was super friendly throughout. He also saved me when I, somehow, managed to lock myself out of the room via the latch! Awesome person and employee! Better lock him up before someone poaches his talents!

Eric was very helpful and welcoming all week! He took great care of our company, and was always there to have our needs met. Each day he was timely and prompt on the services we needed and made sure to give facilitate all our wishes for our meeting to run smoothly.

Hotel and staff was fantastic! Special thank you to Enric. He went above and beyond making our stay fantastic with his service. He kept us all happy and fed our entire stay with a smile on his face! Can’t say enough positive things about him!!!