Extended Stay America Suites - Chicago - Itasca

Nice place great food,

I booked room on booking late night and booking app automatically changed the date to the next day it was en error. I spoke to staff and the girls nails were so long she refused to go on the computer and adjust the date although the room was paid for already. I asked for refund and sonce it was booked en error and staff refused to adjust the issue. I was contacted by management stating they will refuse to give the credit. This made them seem thirsty for business and unwilling to work with a customers if such mistakes were to happen. I WOULD ENCOURAGE OTHERS TO JUST STAY AWAY FROM THIS PLACE FOR THAT REASON. People make simple mistakes and its a part if life and if you own a business you should not be in the business of having to rob your customers who make a mistake. I was forced to sleep in the car with my grandkids due to rep refusing to help correct the issue.

Nothing

Their information system does not work properly, so booking can give you a reservation confirmation, but they have overbooked the rooms.

Nos encantó la sensación de estar en un lugar familiar

La ubicación, muy lejos del centro de Chicago

Rooms are good size. Kitchen area has everything you need to prepare a meal. Daily grab and go (muffins, cereal bars, coffee) breakfast is a nice bonus.

The wallpaper coming off the wall was really the only thing i didn't like. The room was clean, staff was friendly. Very slow check in

Everything from the elevator to the towels to the kitchen sink to the TV stand to the TV itself, to the bed frame to the bed sheets and duvet WAS VERY OLD and the room had a very weird smell, there was no shower gel, no shampoo and no conditioner (if you need one, you’ve to require for it at the reception) The room door wasn’t closing properly without me literally pushing it after it had “closed”, the adult “queen” bed looked like a kid’s bed The reception is awful, it doesn’t have a waiting place for you to wait for your ride (the staffs were nice) Not worth the money and it looked like w very chip motel

The lights near bed unplugged?? Why? Biggest complaint the tv sound shuts off after 1 minute

Close to local businesses and the highway. “Free breakfast” is coffee and granola bars.

My fridge was full of remaining drinks and foods of the last guest used my room. The reception repeated my private information during the check in in front of other guests. The breakfast wasn’t only poor but is not clean, a small spider welcomed me at the coffee container.