Rancho Bernardo Inn

My boyfriend and I celebrated our anniversary here and it was the most beautiful, memorable experience. It is a pleasure to write this review. My boyfriend won a voucher for a 2 night stay here a few years ago at a holiday company party. He was single at the time and wasn’t able to use it before it expired. We wanted to celebrate our anniversary in San Diego, so he thought it was worth a shot to call the hotel and ask if they’d honor the expired voucher. And surprise! They did. They were more than accommodating. The check-in process was smooth. The front desk agent was very informative about the property. They gave us a map and printout of all available amenities and any information we might need. When we saw our room we were absolutely blown away. We are convinced they gave us the best room in the hotel which, in case you’re curious, was room 421 in the Valencia. It faces west with a beautiful balcony… need I say more? They gave us a complimentary bottle of wine and a little card congratulating us on our anniversary. We felt so welcomed and they were so accommodating with some requests that they might not get very often, including asking for a single birthday candle and some extra plates (for our anniversary cake). Our true hero of the trip was Joanne, the overnight agent at the front desk. We were sad to leave the hotel at the end of our trip, and we even talked about how much we would miss Joanne. Joanne accommodated every single request and was so warm and kind. My boyfriend, who also works as a front desk agent at a hotel in LA, said “She was so good at her job I’m inspired to go back and do better myself.” Thank you Joanne for giving us the best customer experience I think we’ve ever had!!! In sum, everything about the hotel was fantastic. But I think my favorite detail is that the gift shop sells a candle called “The Lobby” that smells exactly like the hotel lobby. It’s such a delightful smell, I kept commenting on how much I loved it every time we walked through. Smell is the most powerful memory trigger and now, when we light the candle, we are flooded with nostalgia from our beautiful trip. Thank you Rancho Bernardo Inn. Next years anniversary has VERY big shoes to fill! Pro-tip: The front desk sells s’mores kits that you can use at the fire pits around the grounds!

Spacious rooms, nice staff, the restaurant and the coffee shop The staff

Bathroom and toilet may need some improvement

Just what the Doc ordered, a getaway with friends that included good food and lots of laughs. Enjoy the beautiful area and great hospitality.

Last month my husband and I spent a wonderful 4 days at Rancho Bernardo. Our Adult son and his wife flew in from NY and joined us. We all loved our stay! The inn was renovated a couple of years ago. There are many updated, contemporary touches, yet it still maintains its old-world charm which is what we were hoping for. The public spaces are very attractive and peaceful, the grounds are gorgeous, and our lovely room was spacious and comfortable with a balcony overlooking the golf course. We enjoyed playing golf, eating leisurely breakfasts at the inn’s outdoor patio restaurant (overlooking the golf course), and swimming in one of their 3 lovely pools. We had some special needs and Hailey, the guest services manager, went above and beyond the call of duty to assist us. Everyone should have an employee like Hailey! The young women at the front desk were also very kind, helpful and accommodating. Thank you, Rancho Bernardo, for a memorable experience. We look forward to returning! Lynelle Wiens

Spacious, the staff, the coffee shop

None

Spacious, the pools, wonderful staff - nice, responsive & effective; the coffee shops opens at 0600am, and she (the barista) knows how to make excellent coffee!

The bathroom and toilet suffered from a few malfunctions…

too much noise

One of highlights of our stay at Rancho Bernardo Inn (RBI) was meeting Jenn Kohr at the coffee shop. Jenn is an exceptionally helpful, friendly and knowledgeable person. She is very worldly and speaks fluent French. Her personality and efficiency makes breakfast and coffee a real joy. The best part of starting the day was meeting Jenn and feeling positive and upbeat. Thank you Jenn for great service and professionalism. Murielle, a French Girl in the U.S.

Every single person that we came across at Rancho Bernardo Inn was genuine, friendly and very helpful. The valet, front desk, the maintenance man painting the fence, the servers…everyone. I was blown away at the level of customer service.