Baymont by Wyndham Helena

Got a good sleep

The hot tub, the breakfast, the friendly staff, the clean room.

There wasn’t anything

It was in good location

It was dirty and very uncomfortable beds. Breakfast was awful. Not much for seating in the room and the tv was in a bad place . The hot tub was broken .

Clean, comfortable, big bathroom and goog breakfast.

Hot tub was broke and the pillows weren't the best.

It was good. We enjoyed it.

The hot tub out of order. We like to sit and relax in them.

The staff at the Baymont were friendly and willing to help. Although the hot tub was out of order when we stayed, my kids had a lot of fun swimming in the pool. The surfaces in the room seemed clean, the bed was comfortable enough, and the provided toiletries what you would expect. Although in general the breakfast was mediocre, I appreciated that they provided instant oatmeal, Wheat Montana bread, and plenty of milk. The location is very convenient.

The hotel is definitely showing its age, with cracks in the tiles and paint in the room and stained porcelain in the tub. That by itself is only a cosmetic issue; of greater concern were the complete lack of cleanliness of the floor (my children, while playing, found a pair of socks under the bed, loose pieces of ancient gummies and chiclets by the dresser, and a cigarette butt under the heating/cooling unit) and the pervasive stench of cigarette smoke in our room despite the "no smoking" sign on the door. The sink drained extremely slowly because the drain plug was stuck; often one of us had to stick our hand in the dirty water to wiggle the drain plug. (We didn't ask for another room because I knew from the receptionist's conversation with us that the hotel was full that night.) When we arrived in the room there was neither shower curtain nor bathtub plug in the bathroom, although the front desk did kindly provide us a shower curtain upon request.

Check-in was very quick and staff was friendly. While there appeared to be no other people checked in I requested a room near the entrance and was informed none were available. I did obtain a room at the rear of the building near an entrance to the parking lot. The back of the building appeared to have been sprayed with some type of deodorant to mask some other odor. The room has stipple missing from the ceiling and cracks in the corner. During the night there was numerous movement of people through this rear entrance. I have stayed at this property in the past, however, it requires some maintenance and more staff awareness of what is going on during the late evening hours. Check-out staff were non verbal and distant.