Comfort Inn Dunmore - Scranton East

Have stayed at Baymont before & swore I’d never come back. But lo & behold, I went back without realizing it was the same place. Initially I figured “how bad can it possibly be?” It’s an older hotel but they try to keep it clean. So that’s a plus. But their focus on saving a few bucks & poor customer treatment is simply bad business. For example, they have tables in the lobby. I had a conf call & decided it was quieter in lobby area so I grabbed a chair off the top of a table & was promptly told to put it back. Apparently the chairs cannot be used to sit on outside of designated breakfast hours. Great. Then breakfast came around. I was excited to finally be able to sit on those chairs! Breakfast consists of just waffles, yogurt or old cereal. They may also have packaged danish but it was empty. My husband loves coffee & can drink anything without complaining…until he experienced Baymont coffee. He likened it to lukewarm water which was run thru 2 day old coffee grounds which had been recycled 2 to 12 times. Given all this, we decided it was best to eat elsewhere. We don’t require any room cleans during our week-long stay so we’re pretty low maintenance customers. But one evening we went to front desk & asked for a single packet of sugar to use with our non-Baymont coffee. The front desk clerk explained that guests are not allowed any sugar packets after breakfast hours. And if we had an issue with that “ take it up with my manager!” Yes, I will.

A comfortable bed and a clean room for our overnight stay. However, whatever was used for cleaning the tile floors was sticky on my shoes, making it a bit unnerving. Probably not rinsed after cleaning! And the arm of the chair in the room was threadbare.

Front desk person was fabulous

Was good, no complaints. What you expect from a hotel.

Very convenient spot right off I-81 and 84, but removed enough so you don't hear the highway noise. Supermarket and Starbucks across the parking lot is a plus. Clean, friendly staff. Good value for money.

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Very convenient to the even I was attending. Room was nice and clean, bathroom was also clean The only thing I didn't like was the bedspread had some stains..

Great hotel. Comfortable bed, clean amenities, easily accessible surrounding area.

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