Grand Hyatt Tampa Bay

They were very kind to me. I got a free breakfast and drink because it was my birthday.

Room was close to the pool and to the bar and resturant.

Room cleaning was lax. Room not cleaned two separate days

Nice property. A lot of construction going on around the property. Did not expect that to be going on.

Was disappointed to see on going on around the property. Did not expect that to be going on. Also a medical conference was active on the floor we were place to stay. We were not part of the medical conference and this made the stay uncomfortable.

Location and 5-star customer service

NA

The hotel has a beautiful lobby, a very good restaurant, and an excellent breakfast that was definitely one of the highlights of the stay. The staff in the restaurant area were attentive and the atmosphere there was pleasant. However, the hotel itself feels outdated. The rooms look old and could really use renovation and modernization. The pools are quite small, and there are almost no outdoor amenities or relaxing areas for guests to enjoy. Parking is also somewhat inconvenient. The hotel only has a limited number of parking spots on the second level of the parking tower. Because the ceiling clearance is low, SUVs and larger vehicles cannot access the third floor, which makes the second level extremely crowded and difficult to find parking at times. It also seems that the hotel’s main focus is hosting events and conferences on the first floor. While that may be good for business, it often feels like regular hotel guests are forgotten in the process. The experience gives the impression that customer comfort is secondary to event operations. Overall, it has some strong points, especially the lobby, food, and breakfast, but the hotel needs to pay more attention to guest experience, room quality, and guest convenience.

As always, a top tier hotel with awesome staff, very comfortable and clean rooms and the convenience of the hotel shuttle from the airport makes this a location that does not disappoint. The food in the lobby restaurant is always good and the bar service is very attentive without hovering. Treat yourself to the Grand Hyatt Tampa Bay!