Hyatt Regency Rochester

bed was comfortable

escalator didn't work.parking garage was sketchy.over priced vending

Only issue we had was our remote didn't work. But they came up n fix that the room was very nice and the bed was so comfortable.

Parking we got lost twice in the parking garage and we got charged. In extra $16 for parking. That should have been stated.

It was convenient

The parking

There were many disappointments: * The escalator from the 1st - 2nd floor is *still* broken after 1+ years of not working * The shower door in my room (1014) does not stay closed. (I have reported this to the front desk). * Other guests have told me about cockroaches in their room, that the temperature cannot be controlled, etc. * My mattress sags in the middle and needs to be replaced. Other guests that I spoke with have told me the same thing. * There are burned out lightbulbs in the chandelier lighting fixtures in the main dining room * There is an "odd" coach outside the elevator on the 2nd floor. It looks like it came from a thrift store and does not match any other decor. * Overall, the hotel does not match the quality of Marriott or Hilton hotels that I have stayed in. I feel like my stay was not work the money that was paid.

The overall presentation of the hotel is a bit tired with furniture in public areas nicked, stained or unstable. Navigating the hotel was cumbersome and additionally, the escalator was not in service and stairwell access difficult to navigate which was needful during peak elevator use. We enjoyed our conference. The conference room was clean, comfortable and well appointed. Snacks were available for small cost, generous access to fresh ice water. Staff was exceedingly courteous and helpful from front desk, the restaurant to the housekeeping staff.

We read the reviews before we arrived and expected that the common areas would not be really clean (and they were not, but not horribly dirty), nor the escalator running (it wasn't during our 2 day stay) and that the room would be dirty (it was not - we were very pleased with the state of our room, even though it was not quite ready when we arrived and it was supposed to be ready). What we were not prepared for, especially for the price of the stay, was the lack of complimentary breakfast and the closed pool (due to a maintenance issue)! That was very disappointing, but otherwise, the hotel was nice and some of the other issue that people addressed were there (thin walls, hearing other rooms' alarm clocks, parking garage fee of $12 per night, etc., etc.), but we were prepared and not bothered too much by anything else. The staff were relatively friendly and the cleaning/maintenance staff was especially helpful! If it were up to us, though, we would look for a less expensive option that offered a complimentary breakfast, had a working pool, and didn't charge for parking next time.

Stayed for a conference, I was barely in my room and yet there were so many issues. 5 hours after we checked in on the first night, they gave our room to someone else. ---> Yes, they literally gave someone keys to our room to walk in while we were already there. All our stuff was in there, and thank goodness we weren't in there sleeping or anything (it was 11pm). A couple we were at the hotel with also said that on Friday night, their key cards stopped working as well. They never had anyone walk into their room...but that's really scary when a random stranger has access to your room. Walls were really paper thin, at 1145 (after getting the whole key mix-up thing fixed), we got back to our room and the couple next door was blasting music / tv. We could hear everything. Then they charged us twice for the room, probably because of the key mishap (they had to sign us out of the room and then back in), but the charges on my card did not match the bill they sent me in my email. Calling in the morning to get it straightened out but...really? The view from the room however was really pretty, and the conference was good. Although next time maybe ill just pick the hotel next door to stay at lol