Hyatt Regency Rochester

There was an iron in the room, but no ironing board, there was coffee and creamer in the room but no coffee maker. When i asked at check out, the response was did you request a coffee maker? Really??

Nothing

Nothing hear , no hot water, rude employees

I booked this hotel for indoor pool which was closed the whole time I was there. The only good thing was the bar & bartenders were great!

The housekeeping was poor. We tried to get a full clean but was promised twice. We even called before 11 & checked with front desk repeatedly. They would only empty trash cans & bring fresh towels. Our pillows were like cotton balls.

I checked in alone. Getting in after hours was hard being that the main entrance doors are locked. Once I got to my room there wasn't an issue, until the next morning when someone unlocked and opened my room door with a key, unannounced. Once they noticed the door jam was on the door they left. By the time I got into my robe to look to see who it could have been, there wasn't anyone in sight. I've been working with staff on this matter to which i was hung up on twice, promised a call back that never came. And still don't know who attempted to enter my room, I was told a lock interrogation would be done, to only be told later that they can only tell when someone left the room and not when the door was accessed with a key. Oh and how conveniently they say there is no cameras on guest floors. This location is very unsafe, I would not recommend for women traveling alone. The staff is the problem.

lousy and no experience front desk clerk when checking in.

The cleanliness

The pool was down and the cleaning person walked in the room without knocking and well before check out

We asked for extra pillows 5x before they came at almost midnight. The pillows on the bed were literally half pillows and the the ones that arrived not only were half but there was nothing to them. We heard the people next door as if the walls were paper thin and this is not what I’ve come to expect from Hyatt. was told by the front desk to do this review as he wasn’t able to assist after I let him Know about the issues upon check in. Bernard was very nice but said his hands were tied unless I wrote this

Great hotel, once you can find. Not well marked on street. Room very clean. And clean. River view supposedly . Not so much only complaint. Staff. All staff very professional and nice.

No fitted sheets on the bed. Bed was made sloppy with flat sheet not tucked under just wadded up under the top layers. Only one bath towel provided in king room. Floors feel dirty in room.