NH Sintra Centro

Location was great, so were the views and the staff.

The room was dated and there was mold growing on the walls. It smelled of mold, too.

The hotel was good overall. It's a bit older, which shows in some areas, but it's a great choice if you want to stay right in the heart of Sintra's old town, which was exactly what we were looking for. We were able to check in early, which we really appreciated. As we only stayed for one night, we can't comment on much more than that. The hotel also offers secure underground parking for €25. We were allowed to leave our car there after check-out, which was very convenient. The garage is quite narrow, though, so it may be a little challenging if you're driving a larger car.

Very well placed, close to everything but far enough away from the restaurants and bars. The breakfast was also excellent and staff friendly.

I would have appreciated a bar fridge.

Gostei muito da localização e de haver estacionamento

I was EXTREMELY disappointed in this hotel. To begin, we were not allowed to be dropped off at the entrance of the hotel by our driver. My 80 year old mother with mobility issues had to drag her luggage through the parking garage and up a flight to check in. The hotel staff were rude. Two of our party of eight checked in with one person and were told of a breakfast special available only at check-in (they aren't breakfast eaters), but the others of us were not told of the reduced rate that was not available the next morning. Desk clerks were not at all welcoming, were cold at that. We were put in rooms that had two sets of stairs to access the rooms (beyond the elevator!) and were given rooms with a high tub that my mother could not enter. The building was dirty, and run down. It appears that the building had not been updated in several decades. There were issues that prevented other car services from picking us up at the entrance (despite my mother's mobility issues), and there was a lot of construction near the hotel. We requested that we be able to check out a day early, and there was no manager on staff to help us until 3 days later. When I was given the phone number to call the manager, the manager not only didn't answer, but never called back. I would advise against staying here. The people in Portugal are absolutely lovely, but the rudeness of the desk staff really soured our experience. That being said, the bar staff were very kind and welcoming.