Claridge House Chicago, Tapestry Collection by Hilton

The staff are very friendly and the room was clean and comfortable .

The only down side is the room is smaller and there really isn’t any closet space.

The hotel is fine overall, except that it shows its age, at least in the room and bathroom where we stayed. We had booked a deluxe room with a king-size bed, and the bed was large, but the room didn't feel luxurious at all. The bathroom was small, with almost no space to put anything around the sink. The shower was old, but it worked fine.

What happened—and this is entirely the hotel's fault—is that they placed a $100 hold on my credit card, telling us it was in case we had any expenses at the hotel. The truth is, we didn't have any expenses; we didn't have breakfast or use any of the hotel's amenities. However, at check-out, they initially told us they were going to charge us almost the full amount for something we didn't understand. When we collected our luggage, I complained again, and they told me they were going to charge us more than $50 and would refund the rest. In the end, they charged us $58.70 without any justification. When we made the reservation, we had already paid the room rate, taxes, and the $25 per night resort fee ($50). Since we were charged twice, I request a refund of the amount charged incorrectly. I ask that you return the $58.70 that you have pocketed without any justification.

Gute Lage, ruhig und freundliches Personal. Bettwäsche und Handtücher waren sauber. Das ist das wichtigste. Dennoch erwarte ich von einem Hotel der Hiltonkette mehr.

Steckdosen war Mangelware. Ganze zwei Steckdosen mitten im Zimmer 20 cm überm Fussboden an einer Wand. Zwei Haken um etwas aufzuhängen (Handtücher, Schal oder Jacke ect.) definitiev zu wenig. Ein Bügeleisen ohne Bügelbrett - wenn auch Dampfeisen - macht kein Sinn. Zimmertüren lassen sich nur mit lautem Knall schließen. Zwei Strahler überm Bett, eine Lampe im Bad/WC, 1 Tischlampe ist zu wenig. Der Fussboden und die Wände mit Türrahmen waren abgelebt und voll mit Renovierungsspuren. Der Deckel des WC Spülkasten war nur halb aufgelegt. Die Gänge zu den Zimmern waren verwinkelt und nicht mal ein Meter breit. Für Frauen kann das unangenehm sein und werden. Einfaches abgepacktes Frühstück gegen Aufpreis. Parkhaus hatte keinen Platz mehr. Die Toiletten des Lobbybereiches waren ekelhaft dreckig.

I reserved a room with a queen size bed, and that is exactly what I got. The bed was the entire room- it was no bigger than a dorm room. The staff quickly found me a new room. 2 queens and much more spacious. Aside from no toilet paper in the room- the toilet is a mini toilet- very short(I am 5’1” and it was short even for me) there was no blowdryer, no door on the closet(looks like they removed it for some reason), windows were really dirty, the “restaurant” had a very small menu- not many options. The refrigerator was not very cold(i put a bag of ice in there to help cool off my water. There is no dresser or drawers to put clothes away other than a shelf above the closet. I will say this hotel is in a great location on a beautiful tree lined street- Drugstore, grocery store and restaurants are walking distance. The lobby is nice with plenty of seating(for the size). I did have a $15 credit for food- but there were not many options on site. There is a small desk in the room but nowhere else to sit other than the bed. The rooms air conditioner works very well. It is very loud which woke me up throughout the night. Overall- this hotel was not what I had expected for the amount of money I spent. It is a “boutique” style hotel- and I was alone which made it tolerable. Not for families-for sure!

Great location and friendly staff. Room was clean and comfortable. Parking was just as expected in the city. No issues

Parking but turned out ok