Homewood Suites by Hilton Augusta

Management was attentive but general staff appear to be annoyed or apathetic to customer experience. The breakfast food was arguably the worst I have experienced at any hotel chain. Eggs and sausage were disgusting. While I’ll applaud their efforts for having a happy hour that allows you to access to free beers and wine, for food the option was boiled hotdog that were of poor quality andnot even fully cooked.

1st room had broken AC, called lobby, asked to stay in room, 96 degrees, I insisted to be moved. 2nd room had broken, sunken in, stained mattress I couldn’t sleep on, asked for a replacement mattress, the replacement is not stained, but 10 years old like the other one, very uncomfortable. Bedcovers are old mattress covers cut up, and don’t fit the bed. The hotel told me they don’t accept my corporate card for incidental charges like a soda from the lobby, a first in all my years of travel. I was told my company would need to contact the hotel for my incidentals to be covered, their company policy. They are not very nice about how they handle my requests, I work for a global company. The hot breakfast smells bad, not properly cooked, nobody eats it, something is definitely wrong. Stay somewhere else!

Breakfast was hot every morning so that was nice

Nothing! Everything was fabulous! The staff was so friendly!

We had a great stay at this Homewood during Peach Jam! Tiera and team took care of us like family. I would definitely stay here again just due to the friendly staff and convenient location.

The property was convenient and check in was easy but our room was a little run down and the floor was dirty. Could use some upgrades

They was able to move us to the proper room, the next day.

The fact that we were assigned to a room we did not reserve. The front desk didn't let us know they overlooked until we got to our room and called the front desk to complain.

It was pretty old and in need of an update. It seems that people who live there come to the pool. It overall was not worth the price. Changed my opinion of homewood suites.

The breakfast was awesome.

The staff and the room temperature!

Everything was just as described and looked like the pictures. The rooms were spacious and clean. I would definitely recommend 👌.

Nothing