Extended Stay America Select Suites - Chicago - Downers Grove

Old property, shabby condition.

Dull, dark, drab out of date colors. Not one hanger for clothes. No shampoo. The dumpster outside was very visible and completely overflowing with trash. When you take a shower you better be quick becaiuse the tub had a hard time draining. If I could have had my money refunded I would have left the minute I walked into the room. The office doesn't open until 9:00am. Unheard of. That's OK because you won't hear from me again. And I'll bet there is no reply from your office. That's service in todays world. How sad.

Check in wasn’t available until 5pm. I had to wait two hours to check in.

I had a wonderful experience at WoodSpring Suites in Downers Grove, and I have to give a huge shoutout to Cindy! From the moment I checked in, she made me feel welcomed and taken care of. She’s professional, kind, and always goes the extra mile to ensure guests are comfortable. Whether it was answering questions or just offering a warm smile, Cindy truly made my stay special. Thank you for your outstanding service! Also Deno is awesome as well

No paper towels

I stayed there for one night (May 16th to May 17th 2025). The accommodations were okay. Few complaints, apart from the stove, bed and bathroom I did not use anything else in there. The trouble started when I checked my credit card and noticed they had over-charged nearly four times the amount on my receipt. When I called to ask, they claimed the extra charge was for the TV I broke. I never even looked at that TV. I have no way of knowing whether or not it was broken when I got. Yet they claim I broke it and are trying to charge me for it. It all feels really shady and I am deeply annoyed by this situation. The only reason I booked with them was because I arrived a day earlier than my airbnb reservation and I just needed a place to put my head for one night. Now they would like to charge me far in excess of anything we agreed upon for something I could not possibly have broken. I could not recommend a place less.

Nothing.

Absolutely horrible experience here. Nobody was at the check-in counter for 40+ minutes while another guest with prosthetics had to sit on the counter waiting. I had to call Customer Service so THEY could find on-site staff. Finally get my room and its a warzone full of garbage and property and even a persons wallet, call up the desk, turn in the wallet and get a new room. just under an hour later I'm on the phone with Customer Service again, the hotel manager shows up with local PD claiming I stole some kinda bill with "sentimental value" from the "occupied" room and the wallet. I have to stand there and show the police my wallet is missing this mystery item and also show them I've been documenting every step of this mess. Manager was trying to bully me into leaving the hotel now after claiming "if you're uncomfortable you can just leave you know." I told her I'm getting sleep that I'm owed at this point and she can deal with CS and Corporate next I'm not comfy speaking with her anymore. Call up Customer service for like the 5 time this evening, spend an hour on the phone with a guy that can barely speak English (I'm sorry but its really not helpful to outsource your workers and create a language barrier..). I basically demand he sends me an email logging everything I'm having him report, then I have to have him make ANOTHER email because he neglected to mention th manager was bringing police to my door and harassing me (you know, the whole point of this last call?). Checked out at like 5 am, got no sleep with all the noise and felt so uncomfortable, unwelcome and unsafe here...