Hotel Indigo Harrisburg - Hershey by IHG

Our team stayed at Hotel Indigo Harrisburg for a tournament, and I cannot say enough great things about our experience! From the moment we arrived, the staff was welcoming and accommodating, but the real stars were Cerita and Heidi. We needed help organizing a team dinner, and they truly worked their magic. They helped us secure and set up the conference room, coordinated every detail, and made the entire process completely stress-free. Their professionalism, kindness, and willingness to go above and beyond made all the difference for our group. The hotel was clean, comfortable, and a great place to stay, but it was the exceptional customer service that made this trip memorable. Cerita and Heidi turned what could have been a logistical challenge into a seamless and enjoyable event for our team. We are so grateful for everything they did and would absolutely stay here again. Highly recommend!

Airport shuttle

The morning staff and the breakfast team was great. The checkout was smooth, and the breakfast staff went above and beyond as it relates to explaining everything and timely service. They did offer wake up phone service.

The night welcome staff were dismissive and unattentive. I wish that they would have been attentive to the communications that I was delivering. Even though there's was issues arriving to the hotel, I maintained a professional and approachable demeaner and the front desk staff did not return that energy. As someone with an ADA device (I wear hearing aids, and let them know I couldn't understand everything they were saying), at no point was I offered or asked if I was interested in an ADA room for the night. Not required but would have been nice customer service. While the room was clean, the layout and access to charging locations was underwhelming. Nothing was actually close to the bed so that I could sit my charging items near the bed. I had to sit my items on the floor to charge overnight (including my hearing aids) and the only other charging outlet was located on the opposite side of teh room. Additionally the phone was not near the bed to trying to answer the wake up call was not pleasant.

Comfortable bed and location.

Finding a roach outside my hotel room Door.

Clean, updated

N/a

We stopped here for one night while in the area to do some fishing on the Susquehanna River. I must say that I was surprised. It was nice well kept and had a nice bar inside. The price was right it was convenient and I would definitely stay again.