Hilton Garden Inn Raleigh-Durham/Research Triangle Park

I just wanted to say shout out to Zamorah and Antonia. They helped resolve every issue I had and went above and beyond to make sure I was satisfied. Amazing stay, I will definitely be back!

To the person who hired Natalie good Job! well deserved. It was busy and she still talked and took care of us like we were the only couple there. She Makes you feel like VIP . We got breakfast and a show with her and telling her jokes. Good way to start the day. Will Come back just to see her! Bravo!

Natalie's breakfast service was a joy. Fast , friendly, delicious.

Very pleasant and accommodating staff throughout my stay. Especially Natalie in the hotel restaurant. She provides fantastic customer service, is pleasant to speak with, is very efficient, anticipates your needs and checks frequently to determine if there are any additional needs.

Staff

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My wife and I recently stayed again at the Hilton Garden Inn Raleigh-Durham/Research Triangle Park in Durham, North Carolina, and once again we had an excellent experience. We have stayed at this hotel many times over the years, and it has become one of our preferred places to stay whenever we are in the area. As someone who uses a wheelchair, accessible travel can sometimes present challenges. Securing a room with a properly designed roll-in shower is essential, and it can occasionally be stressful when availability is uncertain. When attempting to book through the app, no accessible rooms were showing as available. On a whim, I decided to call the hotel directly, and I am very glad I did. The General Manager, Janie, answered the phone herself and greeted me with genuine warmth and Southern hospitality. There is one particular accessible room at this property that works especially well for my needs, and it is the room we always hope to reserve when visiting. When Janie checked its status, she discovered that it was temporarily out of service due to an issue with the air conditioner. However, when we arrived at the hotel later that day, she informed us that she had already arranged for maintenance to work on the issue and believed the room could be ready within the hour. We were absolutely thrilled. We stepped out to grab a quick bite to eat, and when we returned shortly afterward, our favorite room was ready for us. For travelers with mobility disabilities, familiarity and reliability in an ADA-accessible room can make a tremendous difference. Janie clearly understood that, and she went above and beyond to make sure we could stay in the room that works best for us. Her professionalism, attention to detail, and genuine care for her guests are truly commendable. Experiences like this are exactly why we continue to return to this hotel year after year. Thank you, Janie, for making our travels easier and for providing such exceptional hospitality.

My experience with some of the staff members, especially Valerie in dining every morning and Janie, the general manager! Valerie was so accommodating, professional and expeditious so we could get to our event! She had the best demeanor and made us feel very welcome!! We’ll definitely book here again if we’re in the area!!

Had a great breakfast Natalie was wonderful and friendly. It was a pleasure dining there. She’s Great!