Hilton Garden Inn Ottawa Downtown

I recently stayed at this hotel and was thoroughly impressed with several aspects of my visit. The cleanliness of the rooms was impeccable, and the housekeeping team did a fantastic job maintaining a comfortable environment. Additionally, the location is perfect and provides easy access to everything I needed. The overall comfort of the stay was exactly what I was looking for.

Unfortunately, my experience has been significantly marred by the hotel's post-stay service. I am still waiting for the refund of my security deposit. Despite multiple attempts to contact the management via email and messages, I have received zero response. It is highly unprofessional to ignore guest inquiries, especially regarding financial matters. I have yet to receive a final invoice or any confirmation that the refund has been processed. This lack of responsiveness is a major drawback to an otherwise pleasant stay. Conclusion: While the physical stay was great, the poor communication and delay in returning deposits make it difficult to recommend this hotel fully. I hope the management takes this feedback seriously and resolves my issue immediately.

Unexpected fees. Had to pay for bottled water. No stir stick for the coffee, no toiletries.

Clean and welcoming, parking is expensive, great location. To improve: pillows could be better -they were a bit clumpy :)

We were very impressed with the friendliness of the staff. I had mentioned when booking that this was my Birthday Celebration, and I received a lovely birthday gift from the hotel delivered to my room.

could be better.

options and freshness