Hyatt Place Tampa Busch Gardens

The location was perfect for Busch Gardens.

The information sent by the hotel prior to check-in was inaccurate. Breakfast ran until 9, not 10, and it was completely shut down by 9 on the dot. It was packed, so there wasn't room to sit, and I felt rushed. Ran out of items at 8:15 and acted inconvenienced to get them. Info said pool was open until 10 pm, but they said dusk. Turned out that it didn't matter as the pool was very dirty. Was told they have a Busch Gardens shuttle. Scheduled it. Was bumped coming back as the driver said we weren't on the list (we watched the woman write it down), and he said they overbooked, anyway. Had to wait. Ended up driving the next day and paid for parking. Hotel did not feel very customer-focused, and it didn't have the quality I expect from prior experiences at a Hyatt. And when I shared this, there was a comment about my reserving on Booking.com. It felt as if I shouldn't expect quality when booking through something other than direct, but frankly it's difficult to get someone to answer when calling direct.

Everything was clean and elegant

An indoor pool would have been nice or pool hours that extend past dusk.

The property was clean and nice and quiet.