Hyatt Place Tampa Busch Gardens

Front desk clerks were pleasant upon check-in and out. During the middle of the night we realized the air conditioner dripped on the outside ledge loud enough that you could hear it inside when the air conditioner was off. Nothing like a loud drip to keep you awake! The pillows were teeny, tiny and terrible -so bring your own. And the toilet/ shower area was very old and very outdated! I had chunks of porcelain missing out of the bathtub, which were 3 rusty areas, there was also mildew and/or grout missing! (I saw this the next morning or we would have left)! The back of the door was scratched up and peeling, patchy paint on the walls, and an empty bottle of shower gel hanging in the shower. You better get to breakfast early in the morning because they stopped stocking at about 8:30 and if you’re in the last 1/2 hour, you get nothing, not even water, not even orange juice. Everything will be gone, and the breakfast ladies are not accommodating. They will not refill…because it is almost time to close and they are already in cleanup mode . Even when it’s 30 minutes before shutdown… when we go back to Tampa we will definitely NOT stay at this hotel!

I have made a good-faith effort to resolve this issue with the general manager but every time I call she's in a meeting. As of today she has not returned my calls or emails. I have traveled on business for 45 years and have never encountered this much noise in a hotel. Some school group was staying there and neither the staff nor the parents made any effort to deal with it. It started when I left for dinner around 8:15 and had to wait a long time for the elevator because four kids appeared to be riding up and down. I reported that to the front desk and both of the staff members just nodded. I returned around 10 p.m. and the same four kids were still riding up and down the elevators. I mentioned it to the same desk attendants and they chuckled. "Yes, we were just laughing about that with the parents," they said. The parents were sitting nearby eating pizza and apparently they thought it was funny also. The elevator nonsense kept going once I was back in the room, and that was a problem because I was in 514 -- right next to the elevator. After midnight the kids were no longer going up and down the elevator but were now just running up and down the hall. These kids were too young to be outside their room after midnight, and certainly too young to be running up and down the hallway. When I checked out Thursday morning I mentioned this to a different staff member who said she was going to give me points that I could apply to my next visit. But since I will not stay there again, I don't know what good that does. I would much prefer to have the second night of my stay comped, since I barely slept due to the noise.

This was disgusting. As you enter the hotel. the lobby was dirty and unkept. we had to find another place to stay because the hyatt we had reserved had a water main break and we normally love Hyatt but was shocked at how trashy this place was. We decided to take a look at our room. the floors in the hotel were dirty and the elevator was dirty too. We walked into there room and turned around and left. Totally unacceptable. Smelled terrible throughout the hotel. We checked out and told them we cannot stay in a place like this. Abby at the front desk was extremely nice and understanding. She issued us a refund on the spot.

Convenient to Moffitt Cancer center. Great breakfast!

Air conditioning was hard to adjust at first.

Ubicación y amabilidad del personal

Olor a humedad en los pasillos y la comida

Very nice place to stay. Everything you need. Room was clean. Location to great places to eat an entertainment. Yuengling brewery within walking distance.