Waldorf Astoria Versailles - Trianon Palace

Palazzo spettacolare, camera pulita, posizione bellissima con vista Reggia e adiacente al parco , a 4 passi dall’ingresso.

Qualche piccola mancanza per un 4 stelle, 1solo capsula caffè per tutto il soggiorno, le tazzine in camera non lavate e sostituite dopo l’uso.Qualche mancanza non compatibile con un 5*

Hermoso lugar , confortable y muy bien ubicado

Tenerme que ir tan pronto

L'hôtel est juste à côté de l'entrée des jardins de Versailles pour visiter et se promener c'est idéal. Merci à eux pour les petites attentions lors de notre arrivée. La piscine et le hammam dont très bien entretenu et permettent de se détendre dans un cadre magnifique.

l emplacement, proximié du poarc du chateay pour le footing

l'espace spa, froid et sale, personnel désagréable, verres en papiers

Très belle chambre. Très grand lit confortable. L’établissement est très beau.

La piscine du SPA était trop froide. Quel dommage pour un hôtel de cette qualité ! Et pas de papier toilette chez les filles au SPA

Quartos confortáveis Amennities de boa qualidade Atendimento do concierge

Os funcionários responsáveis pelo restaurante e do spa não são cordiais como os demais. Os funcionários do front desk e concierge são muito simpáticos e atenciosos.

Very nice hotel and experience indeed.I made the major mistake of smoking on the micro balcony of our room and left a glass of water with some cigarettes inside.After I had paid my bill and arrived home some hours later I discovered that the hotel without any notice nor contacting me just charged me additional 150 euros by using my credit card print..Voila.A nice moment completly ruined by this particular behaviour.If you charge me some extra costs you please contact me and justify BEFORE just using my card datas as you like.

The Waldorf Astoria (Amex Collection) was, frankly, disappointing. The building itself is stunning and the rooms are large and practical, but beyond that it feels soulless. The hotel leans heavily on its surroundings rather than delivering a proper guest experience. Even with Ramsay’s name attached, there’s very little character. The decor in the rooms is tacky and dated, more budget than luxury. Front desk operations were clearly under-resourced, and staff came across as rigid and overly procedural. You have to ask for everything, often more than once, and there’s no sense of proactive service. We saw multiple guests left hanging without any clear timelines on room readiness. If you’re booking through Amex, forget early check-in. Yes, it’s “subject to availability,” but in practice it seems to be a blanket no. Valet parking was fine initially, but when we returned the next day just to walk the grounds and offered to use valet again, the reception was oddly reluctant and unnecessarily officious. Breakfast was poor. Cold plates, undercooked eggs, and overall just unpleasant. Avoid ordering anything cooked to order, it arrives cold and unappealing. Evening dining outside of the Ramsay restaurant was average at best, and the crockery and glasses had that unmistakable dirty dishwasher smell, which is unacceptable at this level. Ultimately, while the property looks impressive, it lacks warmth. Not temperature, but atmosphere. There’s no sense of comfort, no personality, no attention to detail where it actually matters. It feels like the hotel assumes the grandeur of the location will carry the experience. It doesn’t. And bluntly, it doesn’t deserve to be on the Amex Collection list, or anywhere near it in its current state.

Unfortunately we only stayed for 1 night but I didn’t want to leave! Super friendly and helpful staff, gorgeous and spacious room with high end amenities. Comfortable bed and pillows meant a great sleep was had. The pool area was quiet first thing and the breakfast was truly outstanding with a huge amount of choice. The grounds are beautifully kept and our view onto them was appreciated. We really can’t wait to return. Thank you all so much for a memorable stay.