Buena Vista Inn

The rooms were adequate, but during our one-week stay, we did not receive any housekeeping services. Each day, I had to visit the office to request toiletries. The staff was unfriendly, and the front office door was always closed, requiring us to communicate through a window for any needs. Due to the lack of housekeeping, I placed our trash bins outside, hoping they would be emptied and replaced with new bags, but this did not happen until a day later. There was no clear policy on the absence of daily housekeeping, but basic cleaning is essential. The cost of the stay was quite high, and I cannot say it was worth the price.

Nice staff and service. Clean rooms.

Nice

Overall, our stay was pretty good. The room a/c unit was old, but worked great! It cooled down the room quickly & kept it cool all night. The room was overall clean, but they could use a good deep cleaning of the carpets &a/c units to improve their quality. The outside facility needed attention because there are no trash bins outside, &much of the floor & walls were stained & sticky. There was trash & cigarettes left in front of no-smoking rooms, &trash scattered in the parking lot. They had a great water heater, keeping water temperatures perfect when showering. The bed was very comfortable, not too soft and not too firm. Most of the guests were respectful & quiet, which was so lovely. The location is good; just a short drive (or a brisk 15-30min walk) to Knott's Berry Farm & restaurants. The hotel staff was OK. They don't notify you that the lobby is closed 24/7, so you don't have a safe indoor space to wait for a ride-share or to wait to check in. They only use their night window, and they let their kids run around the lobby all day. The lady who checked us in ignored us when we approached the locked front door, & was extremely rude when checking us in; she would not give us her name & walked away & ignored us more when we tried to ask where the ice machine was. However, the other staff members were polite & helpful during the rest of our stay. Parking is extremely limited and the elevator needs maintenance. 3/5 stars.

Great

This was a great area because it is close to many places. The room was clean, but the top lock was broken.

During the stay, there was a dirty sock found beneath the comforter along with a used coffee cup under the night stand. Also, on pillows there were long black hairs found along with long black hairs on the very cheap and small bath towels provided.

👍

👍

It was clean and quiet. I would definitely stay there again.

Nice price Friendly staff Clean room