DoubleTree by Hilton Coventry

The room

The noise from neighbours

Staff were lovely and room was a good size. Very powerful shower. Communal areas were spotless. Breakfast buffet was good quality and value.

£10 to park was unexpected. Extra bed for my daughter was very uncomfortable, she could feel the springs through the mattress and main bed very hard. (Personal preference) Pool very busy so had to wait (no booking system)

The staff were good, check in was swift, the room was clean the twin beds seemed smaller than the london hiltons , but they were ok the pillows were lovely

The bathroom is looking dated , there was quite alot of dirty staining in the clear plastic shower seal , the grouting around the bath looked dirty , I think just needs to be updated

The reception and restaurant staff were lovely and helpful. The beds were comfortable. The entrance area is beautiful and dinner and tasty. Breakfast was very limited they didn't even have fried eggs and no staff were about to ask for help.

Don't come here for the leisure facilities, the pool is used for swimming lessons even on a Saturday afternoon, they don't prioritise hotel guests for the pool, so you may not even get in, as it's a roughly 10ft by 30ft pool so tiny and they only let 22 people in the area. The reception staff member on duty, was appalling, he forgot to give us a towel, and key for the lockers, he forgot to sign in two of my friends on holiday with us, he didn't tell them they had to! I had to go back out to the reception in my swimming costume to find a towel which I found uncomfortable! And then the towel given was so tiny I couldn't wrap it around myself. The changing rooms were dirty, and had no privacy. The steam room had no essential oils added to the steam (every other hotel I have been to has this) so the steam just smelt damp and stale. I got out of there as fast as I could and was very disappointed as I had booked the hotel for my group of friends partly so we could use the pool spa facilities.

The parking and the swimming facilities

The rooms were old and in need of updating. Swimming pool needs an uplift and one staffing at reception. We had to wait for atleast 20min before we were seen so we can collect towels.