Best Western New Smyrna Beach Hotel & Suites

This is a good value for the views and easy beach access.

The carpets were damp and could have been cleaner.

The view, easy access to everything, pool, the balcony.

Paying to park

The location

Parking fee and breakfast charge

We enjoyed the split layout, with a bedroom and a living room with a kitchenette.

The $ 23-per-night parking fee is ridiculous, especially since they give you a parking tag for your dashboard. The AC in our room never got cold, no matter how low we set it. We were unable to charge our phones because the only USB outlet in the room was not working.

Everyone was super nice and helpful my grandkids and my daughter and myself had a wonderful Lil getaway!💜

Restroom access from pool

The large size of our room and the amazing ocean front view from the balcony

This hotel is in desperate need of a renovation. Went in 2018 and fell in love with this hotel and view. We were so disappointed in this past week's stay. As soon as we entered the room we were shocked by the dirty light switches, walls, and doors. Found huge patches of mold on the wall under the bathroom sink. Broken picture frames hanging on the wall, lights flickering or not working. After 2 nights we had to switch rooms because of a leak coming from the bathroom wall that was causing soggy carpet in the hallway. The room we were switched to did seem a little cleaner, but the TV did not work in the living room area where we were finally wanting to relax and watch a family movie after a long day and stressful move and the room smelled so musty like mildew. Woke up the next morning with sinus issues because of the smell so we left for the day to have fresh air and not have to deal with the disaster. The first morning of our stay when I asked the guy at the front desk for extra towels since we had 5 staying in the room and only 4 were in the bathroom, he told me I had to wait until 9am when housekeeping got there, but he could offer me some of the pool towels he had at the front desk. I found out later once the amazing employee who was as helpful as could be that he was just lazy and not wanting to get up and do his job. That linens are always accessible for the employees to get for guests' needs and she was more than happy to get us what was needed. Both of the girls who worked during the day were amazing and accommodating in trying to make our disaster of a stay better and we felt so bad for them as it looked like every guest was lining up with complaints. It isn't their fault that management is trying to run a disaster of a disgusting hotel. Even when you first arrive and enter the elevator it is filthy and if you look up covered in rusty spots and dirt. The rooms look like paint is how they attempt to clean and cover up any issues. There are patches of paint all over the hotel room with rust spots seeping through or mold and dirt. Doors are almost impossible to open, have broken locks, etc. Even though this hotel is directly on the beach and can offer an amazing view - do not stay here until renovations are completed!