Condado Ocean Club - Adults Only

Exceptional hotel with amazing ocean views and in the best neighborhood in San Juan. You can walk to so many restaurants and bars! We received excellent service at their restaurant as well. Yonara went above and beyond to accommodate our large group!! She is amazing!! We had a group of 10 staying at the hotel and we all enjoyed our stay!!!

The location is perfect for Condado restaurants and Old San Juan. Views of the ocean are fabulous and the pool area is relaxing and fun

My boyfriend and I wanted to celebrate his birthday and enjoy our little lover’s getaway to Puerto Rico. Sadly, our trip to Puerto Rico was bittersweet because of the terrible experience we had at the Condado Ocean Club. I rarely leave negative reviews, but Condado Ocean Club was one of the most frustrating and disappointing experiences I’ve ever had. I feel obligated to warn future guests. If you rent a car, don’t. It’s $30/day to park your car. When I found out about the unforeseen cost I called to speak with management. I inquired if guests of the hotel would receive complimentary parking. The gentleman replied, no. When I asked if there was a place for free parking, the gentleman laughed and said, “No. There’s no free parking in Condado”. Staff are dismissive and unhelpful. This set the bar real low considering this all occurred during check-in. The room we stayed in was a king size bed-ocean view. The “ocean view” room was mediocre at best — stained furniture, minimal amenities, no complimentary water, and nowhere near worth the price. Window cleaners blocking our view during prime sunlight hours, and unscheduled elevator maintenance and we were on the sixth floor! The stairwell lacked air conditioning! It was not my idea of staying active on vacation. At check in we received notice that the hotel had a scheduled maintenance for the following morning to replace the batteries on all the room doors. Within a 36 hour period we were locked out multiple times, forced to repeatedly replace wristbands, and spent hours dealing with maintenance issues instead of enjoying our vacation. One lock issue caused us to miss an excursion entirely and another lock issue took over 45 minutes to fix. Instead of enjoying our last night in PR we were stuck sitting on the floor in the hallway late at night. At this point I requested to speak with the manager. I was informed the manager would follow up in the morning during check out. The manager in fact did not. Management showed little concern, urgency, or accountability throughout the entire ordeal. Any compensation that was offered came only after repeated complaints, and it felt more like an attempt at damage control than a sincere effort to provide good customer care. A food and beverage credit was offered as well. We used the credit at the restaurant. I cannot speak on the entire menu but the pancakes were bland and the eggs were inedible. I won’t be returning, and I would not recommend to friends and family. I do hope future customers receive better treatment than I did.

Adults only, lovely pool overlooking a small beach. Staff very helpful and friendly Good central location

Loved the pool and ocean view. Comfy beds

No microwave

Did not have breakfast at location

The pool was not cleaned, when you went to the beach did not have any place to clean your feet. People were tracking sand into the pool area

Location

Stuff