Condado Ocean Club - Adults Only

This hotel defies the concept of boutique hospitality in all ways possible. Service was terrible, employees were rude and exhibited attitude, room was dirty, clientele was trashy, room service nonexistent, postage stamp sized pool was crowded, staff ignored you at bar when you tried to order a drink, latino rap music was played at ear shattering level at pool to the point of obliterating any chance at conversation, staff were stingy with towels at pool and it requires a hunger game mentality to procure pool lounge chairs which quickly became fully shaded from sun by 2:30 pm due to adjacent high rise buildings. Spare yourself the agony and stay at a real hotel even if it costs $3k a night during high season. At least you will get your money’s worth. Oh, and did i mention that the food you can order from the hotel’s sole functioning kitchen (do not fall for the false advertising on their website that lists 3 separate restaurants) is basically inedible ? Made worse only by their laughably five star restaurant-pricing. The crowning piece-de-resistance is the “manager’s” attempt to defend the bartender’s overcharged bill by advising us we had “been drinking all day”.

I did not see the value in what we paid. Slow, apathetic service. Main areas needed deep cleaning and attention. Bathroom was small but room was nice I guess…just very underwhelmed and would not return to this hotel.

Had a lovely stay at Condado Ocean Club. The staff were absolutely lovely and super accommodating. We slept in one day, and they did call even though we had DND on, just to check if we wanted our room cleaned, not a big deal. The bathroom does get really wet and steamy but also not a big deal. Our room was right next to the elevator and I worried about noise as a light sleeper, but surprisingly did not hear any noise. The decor is really nice Super centrally located, 10 minute Uber to Old San Juan.

Great hotel with beautiful views and helpful staff. Thank you to the Sandbox bartenders on Friday and Saturday night for your friendliness and recommendations, as well as the welcome desk staff for all of your help.

Nice place, friendly employees, nice views and pool, clean , only issue is the smell of sewer on the 9th floor. Never had this happen before but I wouldn’t come back.

I loved the view of the beach from my window. I loved the location. I loved how friendly most of the staff were. I loved how room service came to clean daily.

I did not like how they charge for everything. I did not feel like this hotel was worth the $300+ fee per night that I paid. There’s no refrigerator in the room. No microwave. I did not see a direct access to The beach. No outside food/drinks are allowed by the pool. The restaurant takes forever to serve you even though there was plenty of staff. The Friday (1.2.2026) day shift staff of men by the bar gave me racist vibes. For example: a colored woman ordered some food, she asked for some ketchup & instead of the guy handing it to her he set it down by the cash register thats in the middle of the floor when you walk in & walked off. The lady walked from the bar, said “thank you” (he ignored her) & picked it up & went back to her table. I was looking like, “Oh is this how they treat their high paying customers in here?” That was the first and last time that I ate in there. Also, when I first got there, took a shower, tell me why the handle broke off the shower??? But the good part about it, they sent someone immediately in there to fix it. They also have a mini bar in the room with beverages sitting in a HOT cooler. Again, I was looking like why would they leave hot beverages in a cooler thats not cooling properly and expect me to drink it? This place is definitely not worth the money to me. I’ve stayed in better resorts.

Our stay at Condado Ocean Club had a few bright spots, but overall it didn’t quite live up to expectations. The best part of the experience was, without question, the people who showed up and did their jobs with genuine care. The breakfast wait staff was consistently warm, attentive, and welcoming, and, Angel, who cleaned our room did an excellent job every day. Their effort truly stood out. Unfortunately, the rest of the stay had several drawbacks. Despite being an oceanfront property, there’s no actual beach area to relax on, which was disappointing. The pool area is also far too small for the size of the hotel. Chairs are packed so tightly that you end up sitting just inches from other guests, and the nonstop pounding music makes it difficult to unwind—it’s more headache-inducing than relaxing. If you’re booking a lagoon-facing room, be aware that these rooms do not have balconies, which takes away from the experience, especially given the price point. The front desk staff was another letdown. They didn’t offer helpful recommendations and, more concerning, didn’t seem particularly interested in trying. Many were on their phones, texting or scrolling, rather than engaging with guests who needed assistance. Overall, while a few staff members truly elevated parts of our stay, the hotel’s amenities, atmosphere, and front desk service left a lot to be desired. The Vanderbilt next door would be our choice next time!

Incredible sea views from both the room and the pool, with the ocean right in front of you. The atmosphere is relaxed and stylish, and the adults-only setup makes it feel calm and grown-up. Staff were consistently friendly and welcoming, and everything felt well run. A great place to unwind in Condado. Highly recommended.

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10 of 10

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