DoubleTree by Hilton South Charlotte Tyvola

I was skeptical to stay here, but was pleasantly surprised. Jake (at the front desk), greeted me with a smile and provided excellent customer service. He joked around while checking me in and made my day better. The hotel is extremely clean and the rooms are updated. All of the staff are kind and the restaurant food was very delicious and reasonably priced. I appreciate Jake for making this day pretty awesome.

Ms. Rachel was very sweet, super professional and accommodating. Ask for her.

It was close to where i needed to be

One of the housekeepers was rude the room i booked was not the room i received due to the man at checkout telling me there wasn’t one cleaned at the time check in started at 3/4 i arrived at 630 there is no reason i shouldn’t have been accommodated

Breakfast buffet is terrible. Recycled food, obviously. Limited selection. Definitely not worth the value.

Breakfast is terrible

We were told to wait by Airport Shuttle Zone 1 by the hotel operator. An hour later, same operator stated the shuttle was fueling up and will arrive in another 10 minutes. Almost another hour and the shuttle finally arrived. Avoid booking if Shuttle Transportation is a deciding factor.

Good price, location, and clean.

There was nothing that would have me comment about.