Omni Hilton Head Oceanfront Resort

Clean property and well maintained .Most of the staff is good but there are few rude disgruntled ones .

Some staff is rude especially the bar tender at the pool restaurant .

We recently stayed at the Omni Hilton Head and had a really frustrating experience with the pool situation that I think management needs to take more seriously. The resort advertises a “no chair reservation” policy, but in reality, it’s not enforced at all. Every morning, by early hours, the majority of chairs are already “claimed” with towels, bags, or random personal items, yet no people are actually there. In many cases, those chairs sit empty until 10:00 to 11:00am while other guests are left circling the pool with nowhere to sit. With kids in tow, that’s especially difficult and honestly takes away from what should be a relaxing vacation experience. What was even more disappointing is that we raised this issue with multiple employees throughout our stay. Each time, we were told it would be addressed, but nothing ever changed. There was no visible enforcement, no staff clearing unattended items, and no communication to guests about the policy. It gave the impression that the rule exists on paper only. The property itself is beautiful and there are many positives, but the pool chair situation became a daily source of stress and frustration. It’s not unreasonable to expect that if a policy is in place, it should be consistently enforced. I would strongly encourage management to actively monitor the pool area in the mornings, remove unattended items after a set period of time, and ensure all guests have fair access to seating. Until then, this issue significantly detracts from the overall experience.

We stayed at the Omni/Hilton Head resort from 3/17-3/25. On the 20th we noticed dredging down the beach. The weather was very cold/ rainy and we had to wear winter coats to walk. So we weren’t on the beach long. But I took pictures and asked the staff everyday since it was approaching the hotel. They all said it wasn’t coming to the hotel. But it was obvious they were. I have pictures dating when half the beach was cut off, then the entire beach. They worked at nights with lights on. I asked one supervisor and she said we would go day to day, on credits, and gave me one free night at any Omni. I told her that even if they had no control over what the city did, they did have control over how they responded. Another gentlemen gave us some off our room just for 3 days. We had one of the most expensive rooms. To be able to see the beach. We will never go back. I feel like we stayed for two weeks and they should have gone overboard to keep our business. My son was also there for a week while we were there. We were looking forward to making memories with my granddaughter on the beach. If you have a resort with a beach and no one can accesss it, you owe your customer a solution that isn’t an insult. We also found out as we talked to other people that there was no consistent resolution for people. Different discounts given to different people. I think that’s bad business. The staff was stresssed out. They saw a situation coming their way and had no plan. I would ask everyday, getting different answers and sometimes they were rude. Saying they had no control. Maybe not. But as I said they did have control over how they handled people who saved for a relaxing beach vacation.

We booked the Oceanview King Suite and the room was 10/10 and our view was just like in the photos. I loved the aesthetics of the entire hotel. The pool area is great, very similar to the Omni Championsgate Orlando, just a smaller venus. We were there early March just before the spring break crowd hit. Our first two nights (Thursday and Friday) we appeared to be nearly the only people there. People started checking in on Saturday and the pool area was much more crowded. The cafe has some good options and decent prices, but could benefit from some additional choices for both fresh food as well as sundries. Skip hh for dinner - they apparently think quite highly of themselves for a hotel restaurant, if their prices indicate anything. We did not eat there for dinner; way too many great spots on the island far cheaper and with much better views and atmosphere! We did eat the breakfast buffet on our last day as we had a resort credit needing to be used. It was great for a buffet. No complaints. Can't speak to any of the other venues as they were not yet open or we didn't utilize them. If you are looking for an upscale hotel on the island vs a house/condo, this is a choice that won't disappoint. The rooms are far larger and have a very spacious kitchenette compared to any other upscale hotel I looked at. I almost went with the Westin, but I'm so glad I didn't. I've never had a bad experience at an Omni, and we will definitely be returning!

Everything

Nothing

Las instalaciones

La actitud de algunas empleadas del hotel

Very clean. Loved the easy access to the beach.

It was little far from some of the areas - was always about a 20+ minute uber ride to wherever we were going.