Grand Hotel Des Iles Borromees

Magnificent hotel and property. There is so much to do all within walking distance.

Be careful **** multiple bites, still healing a week after trip. Spoke with other guests who informed us that it was bed bugs as they had an issue as well and saw them in bed. Check in was problematic as they didn’t seem to have the room on booking. Did not seem to be well run hotel. Very old clientele. Thought we might have gone to an assisted living facility by accident. Staff service in breakfast area was almost nonexistent. Could not get hot water for tea. Staff busy cleaning tables, but not serving clients. Could not remember to bring milk, or eggs or anything else requested. Happened each day. Requested boiled eggs before leaving to airport to eat later and upon going to eat them later found they were barely cooked and runny. Overall not what you expect. They have a view (depending on the room), they have an old hotel, but this is not 5 stars.

Exquisite details everywhere. Fantastic breakfast. Wonderful staff. Gorgeous. Didn’t want to leave. Perfection.

The personal give excellent service The site is perfect in front of the lake We pass excellent 3 days

The hotel is remains decorated in a past era but it’s tasteful and remains very much in character of the original building. Staff always professional and polite.

Absolutely beautiful one of a kind classic hotel. If Hemingway and Churchill stayed here that about says it all. Excellent food and service. One of the top hotels in all of Europe.

We were so looking forward to staying at this hotel and it didn’t disappoint in anyway. The hotel is beautiful both inside and out. It is immaculately maintained and the staff were all so lovely and helpful. Our room had beautiful lake and pool views and was so large and comfortable. The grounds and pool were so easy to enjoy and relax in. Breakfast in the terrace and drinks in the bar if an evening were a great way to start and end the day. Would highly recommend and would definitely stay again.

Great property and facilities but bed and pillows very uncomfortable and food just average

Amazing hotel , all the staff is well trained and friendly and you feel welcomed and at ease from the moment you arrive. l also loved the piano bar we enjoyed in the evenings as well as the amazing rooms.. very clean, very spacious and very regal. It feels like you live in an Italian castle with view over the lake … very happy with all the hotel had to offer. Dinner in the main restaurant is again faultless to a T. I’ve been to many good restaurants all over the world and this is not far from the best restaurants in London. Waiters and food are absolutely lovely and waters are perfectly trained and always with a smile on their faces. Well done to restaurAnt team who are going beyond their duties to make everyone happy. If I had to make one small criticism would be the reservation system at the pool. There were days when the staff reserved padded lounging chairs around the pool for people who never turned up so some chairs were left unused the entire day and other guests who came a bit late were given unpadded chairs on the grass away from the pool. Made no sense to me but maybe someone can review the reservation system and improve it. Thank you to all the staff for contributing to making our holiday a special memory.

Several small things detracted from the 5-star experience: charging for ice in the room (free and freely available in 5-star hotels), complimentary water only on the first night (very small cost saving preferred over 5-star service = bad marketing), refusal to assist with washing facilities after checkout on final day also = bad marketing, limited knowledge of local tourist services was a disappointment. Otherwise: staff were friendly, polite and helpful; spa is and massage was top-class