Hampton Inn Charleston-Historic District

Adam was fantastic, really helpful and nice.

I had a very disappointing experience with the Hampton Inn Charleston-Historic District during my stay scheduled for April 10–12. About 30 minutes before arrival, I was notified that our room had plumbing issues and that we were being relocated to the Fairfield Inn & Suites Charleston Downtown. While I understand that unexpected maintenance issues can happen, the handling of the situation left much to be desired. In contrast, the staff at the Fairfield Inn provided significantly better customer service during our brief interaction at check-in—far exceeding the level of service we experienced (or didn’t experience) from the Hampton Inn team throughout the entire situation. Unfortunately, the issues didn’t end there. After returning home, I realized I had left several personal items in the room. I called the hotel the following Wednesday and was told they had my items but were too busy at the moment and would call me back. I never received a follow-up. I called again that Saturday and was instructed to file a claim through “findmystuff.com,” which I completed. Another week passed with no communication. When I followed up again the next Wednesday, I was told they could not locate my items. The staff I spoke with were extremely rude and dismissive, acting as though they had no time to assist me. Overall, this experience reflected a serious lack of communication, accountability, and customer care. Between the last-minute relocation and the mishandling of lost items, I would not recommend staying at this property

Location, staff, breakfast & cleanliness

Location, had a pool

Location was great close to most everything in walking distance since we didn’t have a car. Breakfast was very good every morning. Amenities were well provided. Beds were comfortable. Room was clean.

Outdated could have used more lighting in key locations such as around mirrors in the room. Carpet is outdated and a little dirty.

Front desk staff very nice

Housekeeping left our door open all day and never replenished supplies

What a wonderful place! Life isn't perfect - our stay got off to a bit of a rocky start - and that's usually when things go north or way south. The front desk staff & their support team put it in overdrive to get us back on track, and it was all delightfully uphill from there! As to reviews that you need to modernize your decor - please don't - we loved the traditional feel and good ol' fashioned service & attention to detail! Our room was lovely: large, well designed & quite comfortable. The view was splendid. Yes, the breakfast was technically "standard" fare - alas, no omelette chef - however, I actually ate the scrambled eggs, as they were better by far than the norm. The breads & cereal were fresh, the whole area well-staffed and sparkling clean, and through we usually were some of the last diners, everything was still readily available. The location was perfect for us - in the historic district, but with less congestion. The pool & courtyard were lovely - had the grankdkids been with us, they would have been in heaven. I don't usually remember staff by name, but this team did such a stellar job that names stuck with me; sincere thanks to Mitch (whose kindness went so far above & beyond!) Jazz, Gus, Kristy & Sam the driver, who whisked us from train station to hotel & upon checkout to our cruise embarkation! (I sent a detailed email to your GM with specifics and our sincere gratitude.) In short, this hotel is delightful, but it's their incredible staff that lodged it in our hearts as a highlight of our tour of the Southeast!

So close to the everything! Perfect location!

I didn’t know I had to pay for parking. When we stayed at Indigo Inn in August of last year parking was free. Also the room was very clean but it had a smell of cleaning bleachy musty solution.