Hotel El Refugio

I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!

Muy limpio buena ubicación , muy cerca Oxxo, farmacia , mercado , zona de comida , recomendado

Una de las fundas de las almohadas tenia manchas que parecian sangre seca. Las sabanas estaban manchadas. Habia mosquitos. Muy ruidoso, hubo musica en un lugar cercano hasta la madrugada. Al estar junto a una avenida es muy ruidoso.

En relación precio y servicio esta bien y la ubicación esta bien porque tiene buenos accesos lo único que ya hay que cambiar los aires acondicionados y remodelar los baños que ya empiezan a deteriorarse, pero el hotel esta en buenas condiciones.

A/C front cover was broken and the remote control didn’t work. We had to wait for maintenance guys to program it.

Solo que se encontraba cerca del lugar de trabajo … pero el servicio deja mucho que desear … aún que bueno. claro no se puede esperar mucho el lugar es como de 2 estrellas a lo mucho es de paso …

muy mal el servicio de expedia pq se pago nuevamente el hospedaje pq no tenian el pago...muy mal

Fue buena y comoda, me gustaria que las paredes del bañp estuvieran mas limpias.

Demasiado ruido hay un salón de eventos ,la avenida y muchísimo ruido de pájaros frente a los cuartos ,el cuarto no estaba limpio

There were some issues when we checked in. The first question I was asked by the attendant let you know the kind of hotel this was. When I arrived, the "service window" had dark film on it so you would not see the person on the other side. That was weird. I heard a voice from the other side of the window asking me if the stay was only 4 hours or the whole night. At that moment I thought "oh, what did I do?!”. I said I had a reservation via hotels.com but I wanted to check the area first. I walked the area and it seemed ok. I came back and she pulled my reservation info and proceeded with the checking in. I was told the price and I gave her my credit card. She told me that they DO NOT take credit cards, ONLY cash. I was tired and the neighborhood was sketchy, it was late and it was getting dark; so I went ahead a paid with cash. I was given my room number in the third floor! The bottom units were empty, so I asked for a first floor unit. She said she didn't have anything available. I guess the first floor units are for the 4 hour stays. The room I came in first was not done and there were blood stains on the sheets. I went downstairs and spoke with the attendant. She assigned me another room. The AC was working but the front cover of unit was not on the unit. The room was clean and all items worked, it just looked in real bad shape. I guess that's why they don't take credit cards, so you can't dispute the stay. Nope, I won't stay there again.