Sonesta Essential Houston Hobby Airport

Someone got their wheels stolen in front of the hotel.

There are crack heads and prostitution I dont recommend. The pool was not very clean either. Not safe at all. Staff was nice to refund my money and recommended a safer hotel nearby.

They were stealing stuff from the cars at the parking lot.

Booked hotel. Went to check in and they said they were booked and transferred to sister hotel

The hotel is currently under renovation. A lot of painting and maintenance is being done. In my room the carpet was dirty and stained. The couch was dirty and stained. The bathroom was clean and the bed was comfortable. There were roaches in the dresser cabinet. The breakfast was adequate but not great. Asked to check in 15 minutes early and was told it would be $30 extra.

My stay at the Sonesta Essential Houston Hobby Airport property was one of the worst stays I’ve ever experienced. We booked our stay at the airport on the day of our stay. I’ve stayed at many Sonesta properties in the past so I felt comfortable booking this location. Little did I know what I was stepping into. I called the property approximately 30 times to no avail. It kept sending me to an answering and text service. The text came through 45 mins after the initial call. My mother tried calling as well as airport staff trying to help. I tried TJ arrange for shuttle pickup and that never happened. We had to uber. Upon arrival, the front desk worker appeared lackadaisical as I explained to her that the phone system appears to be down and no one replied to the numerous texts. I called the number in front of her and she looked stunned that the phone wasn’t ringing. We got a room w/a broken shower. I had to go to another room to shower. Maintenance never came to fix our shower. There were multiple pp

Newly opened, but it met my needs.

Not only was this place in the middle of construction, but you can definitely see why. Old dirty walls, wallpaper, furniture, etc. No amenities really here. Not even coffee/tea for the coffee that’s provided for the room. They only sell chips and water (and that’s if it’s not expired) and they also did not have any tampons/pads to give or sell when asked. They had a pool but it was very murky so I did not use it. The closest place to buy anything like toiletries is three blocks away at a place called “Airport Express.” Breakfast was fine but nothing above average. Day staff was much nicer than night staff but once again customer service was lacking here. Not a sense the workers know what they’re doing. I wanted to checkout early and was told about paying for the day which I was fine with but the lady at the front desk told me there was nothing she could do and that I needed call to check out if I wanted to leave now. I also needed to use the bathroom while I was waiting on my uber to leave and the clerk had to give me my key back just to use the restroom. I called the next day to make sure I checked out and even as I asked the clerk to confirm the price and had a very confusing conversation. Still not sure the price and will have to wait till it comes in.

Rooms was filthy. Paid for a king suite and I was showed 4 rooms that was absolutely disgusting. Bedroom door broken, stains on couch and chair, blood stains on carpet.