Extended Stay America Select Suites - Chicago - Naperville - West

Staff member

Check in was easy, Rosalind did a great job get me checked in. However, I asked for a handicap access room and according to my reservation I got the last one, however upon arrival no accessible rooms. I took a room on second floor, toilet did flush during my room check, so I went back to desk and was given another room on second floor were again the toilet flushed but very slowly and still had urine stains from staff or past guest, sheets were very old and stained with hair from past guest. At this point, I was tired and just needed to rest. I went to Dollar store grabbed cleaners and wiped down everything and slept in chair.

I would not stay here. We found a back of syringes in the cupboard. When I said something to the person at the front desk they acted like it was nothing. Must be normal there.

Stayed here during visit for Thanksgiving. Staff was wonderful and the overall experience was very good.

Bad

Rooms was great

No contenial breakfast

Carpet on 3rd floor needs vacuuming asap! The cabinet in my room are in need of repair and put the toilet paper on a wall dispenser asap

The front desk staff is not there 24 hours , shift is somewhere between 9am - 10pm . This hotel seems to accommodate long term and short term rentals which I feel should be specify . Other than that it’s ok