Extended Stay America Select Suites - Newport News - Oyster Point

Nothing at all

Everything. The front desk clerk was rude and didn’t have any logical reasons why their hotel was full and my rooms were given away. Was even told reservations don’t mean anything

Everything

The staff was nice

I originally booked 5 days but only stayed one night. I was charged for my original booking and an additional days stay. I was told I would be refunded my money, however, I was overcharged.

The other hotel that I was forced to get.

Paid to secure room no room secured.

ZERO STARS if I could... This experience needs to serve as a warning to others—DO NOT stay at Extended Stay America in Newport News-Oyster Point, Virginia unless you’re willing to risk dealing with a bed bug infestation. My son (who traveled across states to get to this hotel for a new job beginning on 4/20/26) discovered what was clearly a serious issue 2 nights in, with pictures and video evidence to support it. The overnight front desk employee that he spoke with on 4/22/26 was incredibly kind, compassionate, and professional. She acknowledged the bed bug problem immediately, helped check my son out, and even assisted with his laundry to prevent bringing anything with him. Unfortunately, the situation took a horrible turn on Thursday, April 23, 2026 when the manager; Brenda, refused to properly address the issue or refund the 3 night stay. Despite clear evidence, Brenda was rude, dismissive, and defiant—hiding behind “policy” and claiming she needed a remediation company's confirmation before issuing any refund. Her complete lack of customer care, accountability, and basic professionalism was appalling. Bed bugs are a serious health and safety concern, and dismissing guests this way is UNACCEPTABLE. Brenda acted like were we complaining of a cold breakfast. Brenda does not possess the skills necessary to be in charge of a hotel like this. Thank you to my son's company for being able to secure a refund as he nor I could not. Hopefully, Brenda enjoys the corporate complaint, this public review, and the upcoming visit from the Department of Health.

Close to where I had to go

Quiet no wild parties or smell of drugs