Studio 6 Extended Stay Rochester Greece NY

Location was OK.

We had reservations for the Friday that RIT was graduating. This explains why every room in town was either rented or going for 40% more than they should. We arrived at 3:15 for our 3pm check-in. The hotel explained how they were fully booked and limited on housekeeping and to come back in 45 mins. We found something to do and came back an hour later. None of the rooms were available at that time too. We went outside by the canal inlet next to the hotel and waited some more. Finally around 5:30 a room was available. I checked in and paid the room rate. The lady at the desk said there was an additional $100 deposit. Ok, fine, that's a standard issue type thing. Got the room key and went to the room only to find some heavily stained sheets hiding under the comforter. My wife went back up to the front desk and rather than having housekeeping fix the issue she was handed a set of sheets. After an evening in downtown Rochester we came back and slept in the cleaner sheets and used our packed clothes as a comforter. We left in the morning to continue our trip. After 5 days the $100 deposit still hadn't been refunded to my card. No one at the hotel or parent company admitted any overcharging and did not refund the $100. I'd suggest not booking with this hotel if possible. This place is a certifiable dump. It's one of those long term residency type places. Walking around the building to waste time you could see missing screens, broken windows and cars that haven't run in years. There is a respectable hotel not more than 100 yards toward the main road.

Na

Wrong information on the website and no employees there to solve the problem on time! It says 24 hr front desk but they're closed at 10pm without any notice!

That I was able to leave

They stole 100$ deposit from me even though I paid through the booking app

The TV finally got fix,

I didn't like check in, waited about 20 minutes or longer. no ice machine, used soap in the shower, wash cloth and towels had big black spots, dirty or old worn towels. crumbs and trash along the walls

service was awful , not clean at all no soap carpet was not clean , they suposed to refund de[osit still waiting they never answered the phone , garbage all over the parking and entrances avoid this place !!!!!