Tru by Hilton Idaho Falls

Arrived at Tru around midnight. Front desk guy was cheery, didn't ask for a name, and just asked for my ID. He proceeded to tell me they didn't have a reservation under my name (thought middle was my last, easy fix). Found the reservation, and proceeds to offer only 1 pet fee (vs. 2) in trade for a good review. "Sure, no problem," I said, and was appreciative of the offer. This is where things got weird. While checking in, another guest entered the lobby and approached the desk for check in. Front desk looks up, greets other guest & says he will help him in a moment. Other guest overhears I have dogs, and asks where they are. I reply my husband was parking and would be in shortly. Keep in mind, we're standing at least 3-5' apart. Not sure if front desk didn't understand that other guest was only making friendly convo (FrDesk had an earbud in) but proceeds to hand my keys to the other guest after simply assuming we were traveling together. Luckily, other guest was just as shocked; he denied the keys, pointed to me, and reminded FrDesk that he was checking in on his own. Had I have been traveling alone, would've demanded another room after knowing other guest saw my room #. The lack of professionalism & attention to detail was incredibly off-putting. OTHERWISE, Tru was a great place to stop for the night. Newer build, incredibly clean, working thermostat, and very comfy! Sheet+blanket combo were really thin and no spare blankets/fleece were available in-suite.

Fast check in and check out. Friendly staff. Convenient store inside hotel and really clean.

Nice hotel and close to river walk.

Beautiful river walk. Clean and comfortable. I would stay again.

Hotel staff was friendly upon check-in. Unfortunately when I drew back the sheets before climbing into bed I found hair and lint balls. The front desk said they could move me to a new room or send housekeeping with new sheets. I chose new sheets and a maintenance man came to the room with a new set of sheets leaving me to strip the bed and remake it. The breakfast was underwhelming, and the pancake machine was difficult to use. Watched a staff member giggle at the struggling guests as she walked past rather than offering help.

We loved it. Family friendly and just didn’t feel like a typical hotel.

Oir firsy time traveling with a pet. We get to our room and the floor wasnt swept, had dog hair and othwr itema left on floor. Their was hair stuck in the comforter and on bed sheets. I understand having certain rooms for pets, but it doesn't mean leave the hair from prior pet stay in the room.

Atmosphere and location were spot on. The staff was friendly and accommodating. The rooms were comfortable and updated. Highly recommend this hotel.

Trash cans were overflowing with trash. Food options were nice. and bed was just ok.

Good location and clean. However, a lot of noise filters through the walls and ceiling, which seems typical of this type of hotel. Room was on the small side.