Extended Stay America Suites - Syracuse - Dewitt

Location.

This stay was absolutely terrible, worst hotel experience I’ve ever had and I will not be coming back. I would also like to request a refund for my troubles. Door wouldn't lock properly No shower curtain Desk chair was completely torn up Giant AC unit on a cart was in the middle of the floor when I arrived to the room, I had to push it out of the way to the side against the wall. Floors were dirty and not vacuumed or cleaned up Bed blanket (top one) had a black smudge stain on the end of it Thin blankets and sheets - were not warm at all Shower head was unstable and not properly secure in the wall, and made a loud whining noise

It had a small kitchen

Umm.. where to begin

When we arrived there was a pile of mattresses out back along with chairs and other furniture. Inside the hotel it had several large holes in the walls and smelled of pot. After checking we looked though the room and found bed bugs.... We immediately left. The front desk was nice about it all and said a refund would be issued immediately. We've been fighting for over a week now to get the refund issued. This was poorly represented by booth the hotel itself and booking.com. We just want our funds back so we can move on and forget the whole experience.

Glad you asked. Breakfast was advertised and was critical for my choice but for all the days we were there, not one did they have breakfast. Not even coffee.

The smell of cigarettes. The cockroaches in the room. The fact that when I went downstairs to borrow a pen, it took them 5 minutes to actually find one. Not once did they ask about cleaning our room.

smelled like marijuana and cigarettes. understaffed. people outside the front door smoking weed. felt unsafe.

Nothing

These two secretaries was horrible the smoking was terrible as well