Studio 6 Corporate Extended Stay Rochester Henrietta NY

Very close to everything

Could be cleaner

The door we had didn’t lock it could be pushed open from the outside so unable to leave things in room during day. Stains on sink and tub, fridge covered in rust. Left after first night

It was a pleasant stay! The front desk staff were always so kind. Thank you again.

Space

Phone call at 11

Pricing, great location to the interstate. Breakfast is a grab and go, simple needs

It was ok

This hotel was horrible! Everything about it SCREAMED horror movie! The second floor lights were out! It was spooky and unsafe! The room was disgusting, it smelled horrible, there was a hole in the door, where it looked like someone had kicked it in! I immediately checked out, got a refund and booked a new hotel. I would NOT recommend!

Broken window, no dryer no zero amenity thin wall

I checked in 5/10/25 at 1500. My original booking is 5/20/25-5/14/25. I called Extended Stay to modify my stay and I was told to speak to front desk. Extended Stay Henrietta NY are not staff with management past 1500. I was told to come to front seat the next day before 1500. On 5/11/25, I spoke to front desk and told them I wanted to leave early 5/12/25. Front desk reported to me that I can leave but will not get any money. I said to her I spoke to Expedia and they instructed me to inform front desk. On 5/12/25, I checked out at 10:30am. Front desk told me that they do not give receipt. I asked for a printed copy. I called the Corporate Extended Stay and they reported to me that Extended Stay Henrietta NY reported me as still inside their property- that I didn’t leave. I told Corporate office that I left- there’s camera in the property, and those camera receivers me handing the key card and speaking to frontdesk. if the camera works, there should be a timestamp of when I left. This property refuse to refund my money, refuse to modify my stay, refuse to give me my receipt and lied about my stay.

We booked PREPAID a week prior to check in. Yet, upon checking in late (REMEMBER IT WAS PREPAID) they said they only had 1 room. Room 333 right across from the elevator. We entered the room and ALL THE CABINETS AND MICROWAVE DOORS WERE OPEN! The cabinet bases were chewed up, like it was vandalized! I called the desk and they said this means the room was cleaned but not inspected by mgmt! I asked for another room and they said they were actually OVERBOOKED BY NEGATIVE ONE ROOM! The next morning 7am LOUD CONSTRUCTION BEGAN IN THE ROOM NEXT TO THIS ROOM! THEY WERE INSTALLING NEW FLOORING! THEY SHOULD NEVER RENT OUT ROOM 333 KNOWING LOUD CONSTRUCTION WOULD HAPPEN! I called the desk asking for a room change for the second night and they said no. No manager was available. I will be requesting a full refund for my stay.