The Oberoi Bengaluru

The property was luxurious. The food was divine. The staff were exceptional. The location was really convenient.

Absolutely beautiful hotel. Lovely staff, ambience and gardens. Rooms are lovely. Room prices are as expected for a premium hotel. There was upgrading work going on during the day which was a nuisance but understandable. And there was a note in the room apologizing. Overall, a wonderful hotel. I will be back

Great Ambience Best Connectivity Great Location Lovely Staff Great service Very curteous staff Very friendly and helpful people

Back in the 1990s I was very familiar with the Oberoi properties in India’s metropolitan cities and was extremely impressed with their service levels - I thought they could give the famed Ritz Carlton customer-centricity a run for their money even then! Today, they definitely outscore the Ritz. And the Bangalore property is no exception. Apart from what comes across as heartfelt hospitality from all their front & back office personnel, here are some examples of their habitually consummate deliveries: We were met at the airport after a late-night arrival, escorted to their Mercedes E-class where, en route to the hotel, our dinner order was taken (there was a menu in the seatback pocket). On arrival, check-in formalities were done in the suite itself, where the room-service dining cart was already laid out, resplendent with crockery and cutlery, and a hot box keeping the food warm. The fare was delectable. Communications with any part of the hotel is facilitated through “Oberoi Assist” on in-room tablet devices or on their WhatsApp business account (of course, there’s the phone as well). This digital / virtual butler service is near-perfect for any and every requirement: housekeeping, dining, concierge services, etc. What is truly impressive is the promptness of response — not just communication, but the actual delivery of the service requirement. There’s no paper in the room, other than stationery (which, in the old days - maybe still - used to be personalised for regulars or long-stay guests). Everything (instruction manuals, menus, city tourism, whatever) is on a couple of digital tablet devices in the room. They also have lighting controls, billing updates, butler (real) call… All in all, a lovely stay.

Ter saído do The Leela Palace para o Oberoi foi dececionante.

We have just returned from our holiday in India which included 3 days at this hotel, our second visit in the last 12 months. The hotel is set within the business area of Bengaluru which is a very busy city with traffic but when you pass through the gates of the hotel it is as if you are transported to a secluded park . The hotel is built around a stunning tree which is absolutely stunning. Our stay on each occasion was incredible- what a wonderful, warm, friendly and professional team- not just one person but everyone we encountered- the service was exceptional, if you wanted coffee at 7am - 7am on the dot it was delivered - every department was extremely efficient- the standard of food outstanding . We are about to plan our next trip and will include the Oberoi Bengaluru . We had a thoroughly enjoyable stay.