Home2 Suites by Hilton Indianapolis - Keystone Crossing

The area was near the mall. The staff were very friendly and professional. The fire place outside in the back was priceless!

I wish the room could have been cleaned at least twice. I had to ask the cleaning lady if she could clean my room (it was only 1 time), and I believe if I didn’t quickly offered a generous tip, she wouldn’t have cleaned my room. Or maybe she would have asked someone for permission.

The variety at breakfast was good. The staff was nice. The location was great! We were able to get to the 49ers game easily and it was right outside the mall.

The first room that we were placed in, the TV didn’t work. We had to move to another room and we didn’t discover it until we returned from the game. We had to move at 1 in the morning. Thankfully, the staff was nice. The bathroom was tiny

Everything was amazing, especially the staff. Superior customer service. I was turned off by the smell of my pillows. Otherwise excellent value and location.

The smell of my pillows.

Nice and clean

They did not use my tax exempt form. The General Manager was suppose to call me and never did. I called the cooperate office and they said they would have him call me, NEVER DID. Poor customer service

Location

Front desk lady, could have been more pleasant