Quality Inn & Suites Hot Springs-Lake Hamilton

Checked in and even though Hotels.com said I was paid up and nothing additional they wanted a 50 dollar deposit and 20 dollars for my dog. I explained that my dog is a service dog and they waved the extra 20 until the next morning when I was checking out. THEN they wanted more information on my dog. I gave them the registration number and they said since my dog is emotional support that they still had to charge me a fee AFTER the fact instead of before. So they was up taking 20 out of the 50 dollar deposit. I have since spoke to an actual American who works the front desk for them and this employee told me they are really shady. If the trump administration wants to deport immigrants why don't they deport all of these people from India buying up hotels and gas stations and treating citizens rudely and in a shady manner instead of deporting hard working farm workers.

Room was clean, good breakfast, quiet environment. Could have had a better selection of cable stations to watch.

The people staying at the hotel was very disrespectful and rude. Harassment shouldn’t be allowed. Hotel staff and management didn’t take any action and said to stay in the rooms to avoid any further problems. Very disappointing

The room was clean, but it doesnt get cleaned during your stay. We had to hunt down a maid and get towels and toiletries. Breakfast was ok. There was eggs but no bacon or sausage and waffles. Cold cereal toast and bagels.

Staff was awesome. Room was clean. There was a $50 pre-fee that had to be paid up front for incidentals, which was returned at checkout. The only issues were the mattresses are super hard, the sink faucet backsprays, a damp humidity in the room, and a gap between door and ground.

The check in/out with staff was great. They were very accommodating for our requests with extra towels, a blanket and they were just so kind. The property is a little dated but the room was clean. Just a little "musty" and needed a little love but it worked. We slept "ok" and the pool was an added bonus. We would possibly stay there again.

Wifi was hit and miss for the room.

Tv only worked on weather station. The door looked like some one tried to bust the door open from outside.

Was a older hotel and the unit was very dirty. Floors were filled with sand and it stunk.

Good location, rooms a little outdated. Overall decent!