Quality Inn & Suites Hot Springs-Lake Hamilton

Had a Wonderful time Absolutely Loved staying here

The bathroom shower had mold growing, there was a poop stain above the towel rack. We had no towels in our room so at 11pm I had to walk all across the parking lot to go get them. The bed was comfortable. The chair in the room had terrible stains and needs to either be trashed or deep cleaned. The parking lot has massive pot holes. The pool is small but we didn’t plan on using that. The breakfast was a decent breakfast and their building for that was nice and clean and remodeling, should do the rest of the place.

The room was clean but dim. There was 1 ceiling fixture, 1 bedside lamp, and the fixture above the vanity. Our biggest complaint is that the mattress did not fit the frame, so the mattress kept creeping away from the wall as we slept and our pillows would fall into the crevise. The breakfast was decent and the coffee was good. The pool is small but well maintained. All in all, we'd gladly stay there again.

Very comfortable

The bathroom wasn’t clean and had horrible water pressure. When we pulled out the sofa bed there was food and stains on the mattress. The pool was full of leaves and ants with wings that were biting.

Close to everything ..But the room had mold on old wet spot on ceiling above door way ,had to leave additional deposit at check in even though room was paid in full with credit card .Room had a musty moldy odor to it and caused me to have to get allergy meds as I have allergy to mold ..could ot get in a different room because they were 100% booked

The smell of stale cigarette smoke was very strong. I returned to the front desk and was told it was a non smoking room but rooms on "the back side" were smoking rooms (which would explain why the room smelled so bad - I assume it is seeping over through the attic ductwork). The hotel was fully booked and was told there was no room to switch me to. I was offered a can of spray to help neutralize the odor. I responded I didn't think I would be staying. I went to talk it over with my wife and then fortunately got a call a few minutes later that they found a different room for us in the main building where the smoke smell wouldn't be a problem. This saved the day from what would have been a disaster. Buyer beware, if you get a room assigned in the smaller building prepare to deal with the overpowering smell of stale cigarette smoke.

Good

The room was in front of the stairs and so loud. It wasn't very clean. The breakfast included was terrible.

Thank you for great customer service