Quality Inn & Suites Hot Springs-Lake Hamilton

😁

We were just passing through so just looking for a bed to stay in. Just wanted something clean, safe, and affordable. Price was reasonable and area seemed very safe. Overall, it was clean. Beds seemed clean, bathroom seemed clean, no signs of pests. But for some reason there was Cheetos all over the floor and chair that was in the room. It literally looked like someone cleaned the room, then used it for a Cheeto break. Also, one of the beds was on some kind of aluminum frame that made an aluminum pop noise every time you moved. First time we sat on the bed, scared us!! So that was kind of obnoxious. We didn’t join breakfast, it was available but didn’t seem like anything to rave about.

Due to flooding and tornadoes I was unable to travel. Yes, I know I should have made sure my hotel was refundable, and that is my oversight. I do believe under the conditions the hotel could have offered to let me change my booking date, it would have cost them nothing and they would have gained a loyal customer. Again, I understand that it’s policy, but there are times when exceptions can be made, especially when travel conditions are unsafe. Lesson learned to make sure I use a hotel that will also for date changes and/or refundable.

We were checked in and sent to our 2nd floor room. NO ELEVATORS, and since we were travelling thru on a 2 week vacation we had heavy suitcases. Upon entering our room with no smoking sign, we were gagged by the smoky smell. When we called to the front desk they said it shouldn’t smell like smoke. I asked them to come smell. They called back & said we could switch but should come to front desk to exchange keys. Down the stars and up again!!!!!! Thankfully the assistant came and carried our bags as she saw us struggling. We learned that 1/2 of our building was smoking thus the smell drifted thru. Not OK

The toilet was broken, the room had flies. The parking area has huge holes in the concrete. It was a horrible experience overall. The only good thing is the location.

Good location and beds were fine. Bathrooms could be cleaner and towels better quality.

Amazing!

It was clean, right in the center of shopping and dining, excellent customer service, quiet for the location.

Not far from Oaklawn

Ok