Holiday Inn Canyon De Chelly-Chinle by IHG

I would have not realized it was a Holiday Inn from the outside; the building was done in adobe style. At the pool area was lush green grass and rose bushes. A very nice place to relax at dusk after a busy day of touring. For breakfast we were given a money voucher to use at the restaurant next door. Very tasty food and pleasant staff. Up the road about 3 miles is Canyon De Chelly National Monument. The south rim road is well worth the drive. No cost to do the scenic drive. Warning: Local artists are at each look out point wanting you to buy their paintings. We heard stories and history about the area from these artists.

At the check-inn, the receptionist was very uninterested. The pool -the main reason for chosing this hotel- was closed as of 5pm (we were there at 4:45) due to cleaning. Entering the room, we found dead bugs on the bathroom floor. There was no wifi reception, so we asked the reception for help. Two hours later we went back to the reception (they haven’t reached out to us) and there we recieved a note with two phone Numbers of the wifi service doet with the instructions to use the phone on our room. It seems to me that is exactly something a hotel ought to take care of? Nevertheless we tried, but our phone didn’t allow us to make calls!?! In the evening we had diner in the hotel restaurant. In this depressing surrounding -really nothing had been done to make the place look like a nice place to be, there was one table taken, and we where located directly beneath a very loud airco unit. The waitress clearly wasn’t happy with us visiting only three quarters before closing. The food was fairly oké, the service was nothing more than bringing stuff. I The next morning in the same boring restaurant -that looked actually even worse than a sportscantine in the 70’s- we found out that the ‘complimentary breakfast’ for the four persons room only was for 2 persons?!?!! The receptionist was pretty quick with showing me the small letters in the contract saying so. Our mistake, but on the other hand: this could have been communicated more explicitly. The absolute worse of it all, is that with all inconveniencies, none of the staff members seemed to give a damn. They were unfriendly, were chatting with each other while having customers waiting and had no empathic Notion whatsoever; really so much not consumer friendly. On top of all: there was more garbage next to the bin, than that was in it! Tip: if you are planning to go to Chelly Canyon, choose Thunderbird Lodge. Even better located, much more honest about what you get, especially in the restaurant. I wouldn’t recommend anyone to go this place.

Wonderful full breakfast, large room with easy access on ground floor .

The staff are friendly, courteous, and professional.

Great place to stay

Stay overall was good. Ate in the restaurant and food was good and staff was friendly. Only downside was the pool was cloudy and green and lots of mosquitos in the evening. A big zapper or two could have been nice.

Very clean and updated facilities. Beautiful grounds and great breakfast. Convenient location

The swimming pool was an excellent oasis

There was no chair for the deck.