Days Inn by Wyndham Ottawa

Location is fine

Bed bugs, no cleaning service after the first day

Good Staff. Changed faulty room quickly, see below.

Shower in first room did not work.

Overall everything is good, friendly staff, cheap parking and good location.

It was dirty and dusty, both in the hallways and in the room. There was a clump of someone's hair near the ottoman, the floor lamp was covered in cobwebs, and the bed linens were stained. I'm not one to be very picky, but these things were obvious.

The hotel does not have parking for vehicles higher than about 2 m. I had a canoe on my car and could not enter the hotel parking area - I had to pay to park at a nearby private parking lot. It was noisy for about 30 minutes - loud talking in the parking area. Almost every light fixture in the room was either broken, the light bulb burnt out or was endless flickering such that it had to be turned off or eventually burned itself out (bathroom mirror light for example).

During our stay, we lost power to the TV, fridge and outlets. After asking the front desk informed us that a neighbouring room had blown a breaker, and that power would be restored in the morning. We had to inform them that wasn't acceptable. Finally a new room was offered, on the 4th floor, which was very loud with mechanical noises heard from our room during the entire stay.

Location was ok

Multiple issues…no coffee in the room and none available at the front desk. Had to tighten the screws that hold toilet seat on to keep it secure. Water didn’t drain in sink. Parking lot was poorly lit. This place has seen better days.

My stay at the Days Inn Downtown Ottawa was completely unacceptable from start to finish. When I first arrived, the front door was locked, and there were no staff members anywhere to be seen. I had to stand outside for nearly 15 minutes repeatedly pressing the call button before anyone finally let me in — an immediate red flag for how poorly this place is run. Once inside, I was placed in the motel section, which is never shown in their online photos. The room was filthy: there were stains on the walls, bedding, and nightstand, with red stains on the curtains, a dirty bathroom, and an air conditioner full of mold. The overall atmosphere felt unsafe, unclean, and completely unwelcoming. When I requested a room change (despite other rooms clearly being available), I was refused. I also asked for a refund because I felt extremely uncomfortable and unsafe, but was again denied. The staff were unhelpful, dismissive, and showed no concern for guest safety or cleanliness. This hotel is misleading, unsanitary, and poorly managed. It does not match the photos or descriptions online, and no one should have to endure such conditions. For your own comfort and safety, avoid this place at all costs.