Clarion Hotel Conference Center Maggie Valley

1. When we got to our room it was clearly being worked on. The a/c was disassembled, tools and parts all over the floor, control panel off the wall, worker buggy in room. Went back to front desk. Manager put us in a new room promptly. (She was the only good part of our stay. 2. Next day, left for our event, came back to room to change clothes. Room keys didnt work. Had to go back to front desk. Was told "oh, you're the ones we couldn't figure out where you were, so we had to lock you out". 3. Hotel room & linens were clean. 4. Hotel is in desperate need of upgrade/remodel. It's in horrible shape. 5. We were not offered a discount for our troubles.

The building could use some cleaning up around the outside especially the pool area . The facility looked like a project needing attention. The room was clean as could be expected. Food wasn’t nothing to brag about. Probably would try a different place next time to see what’s available.

Poor communication

Poor communication

It was great except the hot water in the shower came out rusty.

Honestly, not much. This hotel left a lot to be desired for its price point. We booked it because it was on our way to the National Park. We were passing through after a long day of driving the Blue Ridge Parkway. We wish we hadn't booked here because it was non refundable... I guess a positive was they had a newly renovated lobby...

The room was dusty, the bed linens were dusty, the towels had stains on them. The shower curtain was yellowish and stained and smelled bad. There was a weird smell in the poorly lit hallway and the elevator. The elevator was SKETCHY!!!! It was loud and clunky and woke us up several times in the night, as our room was directly across from it. There were random stains and scuffs on walls and surfaces in the room and on the curtains. The fridge in our room didn't work. The bathroom ceiling had water damage and peeling, discolored paint. The tile for the shower was pulling away from the wall. The tile had pinkish marks on it and faded writing on one side. The wall behind the toilet also had discolored water damage. The "included breakfast" (if you dare to try it, after seeing how poorly they clean) was a few smashed pre-packaged muffins in basket by what they called coffee. I didn't try the coffee, but my husband braved it. He said it was a bit wayery tasting and had been burning in the pot for a while. He ended up throwing it out. It is important to note that Booking and 3rd party guests are treated differently when these issues are taken to the front desk. They say "you booked through a 3rd party, so..." and totally dismissed it.

We had to change rooms because the TV would not work but that’s not the worst of it the morning after we had already slept we found multiple bedbugs in our bed Run far far far away from considering staying here. NASTY!!!

Nothing

"The reception area was filled with a strong smell of cigarette smoke. Unfortunately, the situation didn't improve when we reached our hotel room. Only two lights were functional in the entire room, and the bathroom light was not one of them. The bathroom itself was in a terrible state, with dried urine all over the floor. The sheets had red and brown stains on them. We immediately decided not to stay in the hotel room and found another place to stay. However, we are still waiting for a refund for the terrible experience we had."

Great location, the hotel was most renovated and clean. The stuff were nice and helpful, the price was good will definitely stay again. Also been right next door to a restaurant was great.