Days Inn by Wyndham Riverside Tyler Mall

The Tyler Mall and shopping locations aren’t very far from here, but in regards to the hotel…all I can say is the AC worked in the rooms, but other than that I didn’t like anything about this hotel.

They don’t serve breakfast (stated breakfast included which is one of the reasons I booked here), the staff took forever to come to the front so that I could check in and there was somewhat of a language barrier, the sheet were not clean (my daughter found a pretty long hair in the sheets which was not hers or mine, she has braids and we hadn’t slept or gotten in the beds yet), the toilet in my room didn’t flush, there were no smoke detectors installed (someone had taken them down and put them in the drawers…in both rooms), there was no maintenance to fix the toilet resulting in myself and my 3 children having to move to another room 1:30am. The room we were moved to also had no smoke detectors installed, there was spacing in the door where you could see into the room and out of the room, the toilet and AC worked in this second room. The ice machine didn’t even work. The other hotel guests seemed VERY SKETCHY. There was a lot of activity a lot of people hanging around the hotel that looked like they were on drugs. I’m not judging people on drugs, but the hotel should do a better job of making sure people (who are not guest of their hotel) aren’t loitering, it isn’t good for business. When I went down to talk the front desk regarding the toilet not working at like sometime after 12am, there was some random guy asking if he could Venmo/Zelle me money to book a room for him because they only took credit cards. It was just bad and very scary. I stayed one of the four nights I booked and hesitated going to sleep because I felt so unsafe with me and my kiddos there, checked out the next morning, made a request for a refund for the rest of the nights I was supposed to stay due to false advertising, and book another hotel for the rest of our stay.

The person that checked us in was rude and unaccommodating. When we told her that the online booking had specifics, instead of helping us, she immediately wanted to refund us, and my room was charged before we even got there.

The maid

This was the MOST DISGUSTING PLACE I HAVE EVER BEEN TO. It needs to be checked by the Hospitality/HOTEL BETTER BUSINESS Bureau. THEY NEED TO BE FINED AND CLOSED DOWN! I want my money back. BOOKING.COM. should not be advertising for this company. -Dirty shower not clean, hair in the shower, dirty on the bottom of the tub -Burns on blankets -Holes on Drapes -Dirty Doors -Graffiti on Microwave and Inside Door - Elevator is filthy dirty, smells terrible like urine and throw up - Pool looks like a dirty pond -People doing drugs at the door steps - People hanging out on the parking lot - People sleeping in the outside hallways - Rooms smell like cleaner and smoke ENDLESS LIST OF DISGUST

So many roaches and too much people who are into Drugs.

They rooms were absolutely disgusting

Nothing

I arrived with my husband and my 1 year old baby, there were drug addicts and a lot of homeless people walking up and down the halls, people outside of the rooms. We didn’t feel safe and decided to leave.

Solo la hubicacion

No olía mal había cucarachas , fuga de agua , la puerta de el baño caída Cuando hice reservacion la habitación tenía jacuzzi y solo había una tina sucia

I recently stayed at Days Inn by Wyndham Riverside Tyler Mall. Unfortunately, my experience was below expectations. While the location is convenient and close to shopping and restaurants, the overall condition of the property needs improvement. The rooms appeared dated, cleanliness was not up to standard, and the surroundings did not feel very comfortable as homeless people were roaming around the lot just like their drawing room. Some areas of the hotel showed signs of poor maintenance, which affected the quality of the stay. On the positive side, the hotel offers basic amenities, parking, and easy access to the Tyler Mall area. However, considering the condition of the rooms and overall environment, I would likely choose a different hotel for my next visit.

Cockroaches on the bed, out of order electric equipment, dirty and broken floors and homeless people roaming around the hotel during day and night times and some of them knocking the doors even in the dead of the night.