Days Inn by Wyndham Riverside Tyler Mall

Price was low.

Everything else. Front desk attendant is locked up and makes you do business through an ourside window. I chose a smoking room on booking.con and the hotel doesnt even offer those. The place was sketchy with thugs/lowlifes hanging out in the parking lot and in front of the rooms. Room was in bad condition. Was clean enough but hadnt been worked onnin 10+ years. Very beat up. They also make you sign a waiver/rule acknowledgement with a lot of ways for them to deny returning your deposit, which fslt scammy.

Close to freeway

Roaches and bums

The hotel offered free breakfast, which it was not met...this is false advertisement Most popular amenities Outdoor swimming pool Free Wifi Family rooms Breakfast

Ghetto

Dirty beyond unsafe

In the room it’s quiet , considering all of the activity taking place in the parking lot and through out the street. I was happy my truck wasn’t broke into and nothing stolen considering all of the activity taking place.

The place is literally surrounded by transients a lot of drug activity - literally smoking meth in the stair way and under the car port. No security.

Nothing about the room.

The room was infested with roaches and it was dirty.

Good location. Lowest price in area. Staff was polite.

They no longer have breakfast. Their pool is permanently closed. The nonsmoking rooms smelled like smoke. Blankets had cigarette burn holes. Sofas were sunken. Outside the room, stairs smelled like urine. Staff was polite, but did not help solve problems beyond formalities. We needed 2 rooms for family, and they placed us several rooms from each other. Was dismissive at check in instead of trying to help from the get go.

The Tyler Mall and shopping locations aren’t very far from here, but in regards to the hotel…all I can say is the AC worked in the rooms, but other than that I didn’t like anything about this hotel.

They don’t serve breakfast (stated breakfast included which is one of the reasons I booked here), the staff took forever to come to the front so that I could check in and there was somewhat of a language barrier, the sheet were not clean (my daughter found a pretty long hair in the sheets which was not hers or mine, she has braids and we hadn’t slept or gotten in the beds yet), the toilet in my room didn’t flush, there were no smoke detectors installed (someone had taken them down and put them in the drawers…in both rooms), there was no maintenance to fix the toilet resulting in myself and my 3 children having to move to another room 1:30am. The room we were moved to also had no smoke detectors installed, there was spacing in the door where you could see into the room and out of the room, the toilet and AC worked in this second room. The ice machine didn’t even work. The other hotel guests seemed VERY SKETCHY. There was a lot of activity a lot of people hanging around the hotel that looked like they were on drugs. I’m not judging people on drugs, but the hotel should do a better job of making sure people (who are not guest of their hotel) aren’t loitering, it isn’t good for business. When I went down to talk the front desk regarding the toilet not working at like sometime after 12am, there was some random guy asking if he could Venmo/Zelle me money to book a room for him because they only took credit cards. It was just bad and very scary. I stayed one of the four nights I booked and hesitated going to sleep because I felt so unsafe with me and my kiddos there, checked out the next morning, made a request for a refund for the rest of the nights I was supposed to stay due to false advertising, and book another hotel for the rest of our stay.

The person that checked us in was rude and unaccommodating. When we told her that the online booking had specifics, instead of helping us, she immediately wanted to refund us, and my room was charged before we even got there.