OYO Inn Kernersville

Location

Rooms not clean

I found my room to be clean. It had recently been painted. The TV and wifi worked well. The bed was clean and comfortable. The AC worked well. It appeared that the owners are investing in updating the rooms. There are still some deficiencies with simple things. There was nowhere to hang clothes so I had to lay them out on the sofa, negating a comfortable place to sit. A large desk was supplied with a nice business chair, but there was not enough room between the desk and the end of the bed to fit the chair. There were only a few electrical outlets in the room. None were close enough to plug in a laptop and work at the desk unless someone traveled with an extension cord. I stayed three nights at this motel and did not receive one bit of room/maid service. The toilet flushed but was almost clogged enough to overflow. As I left the motel early one morning I asked the front desk to have someone check it out to avoid an overflow. On my return that evening there was no evidence anyone looked at it as it still flushed as it did when I left in the morning. The first two nights I did not even have a plastic cup in the room. After two nights in this motel, I returned to the room and the door lock light would respond to the key card, but the door would not open. A maintenance person was called and I was asked to remain in the room for an hour to let him in. After two hours, no one had appeared. I was finally given a new room. Simple changes could have really improved my stay.

The location

Nothing

We pulled in and were shocked at how the place looked. We tried to call ahead to see if a refrigerator was in the room and couldn't call, could only TEXT. They responded saying they couldn't guarantee there would be one. There were 3 dirty looking men going in and out of their rooms and hanging out in the parking lot. There was an air conditioner in the window, no central air!? We had to ring a buzzer to get into the office, were not greeted with a smile, girl didn't look up from her computer. Told her we wanted to cancel reservation and she said, "OK", still did not look up. We think she saw us sitting in the parking lot for a long time (looking for another hotel) and she must have seen us and figured out that we didn't like what we were seeing.

staff friendly, good stay