La Quinta Inn by Wyndham Everett

I enjoyed the complimentary breakfast.

Where to begin The staff is extremely rude and condescending. They were rude to my guest when she joined me for breakfast, essentially accosting her and advising her that because she isn't a direct guest with her own room she must pay and they demanded she pay a fee of $17 for the breakfast right then and there. Shocked my guest advised her that no, she is a guest of an individual who is staying at the hotel and if necessary the worker could address their concerns with me, the actual customer directly. I was billed an astonishing additional $17 for a single plate of free breakfast food for my guest. Mind you it was our intention to add her to my room officially as my guest with the front desk right after breakfast, because there was no staff to be seen when my guest originally walled in to meet me downstairs for breakfast before we started our day. The treatment of my guest was rude, uncalled for, and an apology should have been provided- you work in hospitality at least try to act like it. The check out process was a nightmare in itself. The entire length of my stay they had workers out front on scaffolding blocking the main entrance working so you had to walk entirely around it or directly under it which was I'm sure not OSHA approved working conditions. which made anybody yo coming or going with possessions quite the task. The bell hop cart had a defective bottom carriage and while pushing it to my vehicle the undercarriage completely snapped and the entire wheel assembly fell apart and all my bags, possessions, and clothing like )shoes and jackets went tumbling to the wet muddy ground. Muddy from what? U guessed it the workers tracking in dirt constantly walking through the main entrances adjacent flower bed. The clincher for me however was the follow up experience with LaQui tax on 128th in Everett WA.... I have not yet received my deposit of $100 and this was a stay that began on Sept 29th. Over 2 months now!

Horrible experience. Withheld my deposit due to their assumptions of things to be done to prove my dogs are service dogs and not pets. Unpleasant staff. Under trained regarding ADA guidelines for service animals. Uncleanliness of rooms as one of my service dogs digested a possible opioid from a previous guest that stayed in the hotel room my family and our service dogs stayed in. No management on site. I got the round arounds when I asked to speak to a manager. No one seemed to know who was on staff at the hotel. Overall experience from this hotel was the most horrible one I have ever experienced as I’ve stayed in many hotels, especially hotels owned by Wyndham. I would not recommend staying at a La Quinta Hotel in any location. This experience has been escalated to their escalation department within Wyndham and La Quinta as well as they have been reported to the BBB and the US Department of Justice regarding my service dogs and withholding my deposit and applying it to the pet fees/deposit. DO NOT STAY AT ANY LA QUINTA LOCATIONS, especially if you have pets or service dogs.

The location

Dog pop in the elevator

Convenient to the freeway

Shabby worn building